IT Help Desk Specialist: End-User Support & Deployments

Hospice Buffalo; New York (NY); On-site; USD 37,000 - 45,000; Full time

Benefits offered by this job

401k with company match

Health insurance + vision

HSA contributions

Dental insurance

Flexible Spending Account

PTO & NYS Sick Leave

Tuition assistance

Job summary

Hospice Buffalo seeks an IT Help Desk Specialist to serve as the first point of contact for CHPC employees needing technical assistance. You will provide Level I/II end-user support across hardware, software, telecommunications, and AV systems, and assist with new systems deployment.

The role requires troubleshooting devices, software, and network issues, with emphasis on helping users efficiently and calmly. On-site schedule is Monday–Friday, 8am–4pm.

Qualifications

• Associate degree in computer science (or related field) preferred.
• ITIL certification preferred.
• 1–2 years in end-user support in a LAN/WAN environment preferred.

Responsibilities

• Provides end-user support of hardware, software, telecom and campus audio-visual equipment; demonstrates knowledge of software used across the organization.
• Images, configures, tests and deploys corporate devices including laptops, desktops, tablets and smartphones; strong MS Intune experience preferred.

Skills

End-user support

Troubleshooting

Communication skills

Education

Associate degree in computer science (or related field)

ITIL certification

Tools

Microsoft Intune

Office 365

Job description

Hospice Buffalo seeks an IT Help Desk Specialist to serve as the first point of contact for CHPC employees needing technical assistance. You will provide Level I/II end-user support across hardware, software, telecommunications, and AV systems, and assist with new systems deployment.

The role requires troubleshooting devices, software, and network issues, with emphasis on helping users efficiently and calmly. On-site schedule is Monday–Friday, 8am–4pm.