IT Help Desk Specialist — Onsite Support & Training

Hospice Buffalo; Bellevue (NY); On-site; USD 37,195 - 45,460; Full time

Benefits offered by this job

401k employer contribution

Health insurance

Paid Time Off

Tuition Assistance Program

Job summary

Hospice Buffalo in Bellevue, NY, is seeking an IT Support Specialist to assist employees with technical issues and provide end-user support. This position supports hardware, software, telecommunications, and audio-visual equipment, while ensuring smooth IT operations.

Preferred qualifications include an Associate degree in computer science, 1 to 2 years of relevant experience, and proficiency with Microsoft Intune. The role offers a robust rewards package and requires a commitment to on-site support.

Qualifications

• 1 to 2 years of experience in an end-user support position.
• Familiarity with LAN/WAN environments preferred.
• Experience with microcomputer repair techniques.

Responsibilities

• Provides end-user support for hardware and software.
• Troubleshoots and resolves technical issues.
• Conducts training sessions for users.

Skills

End-user support

Troubleshooting

Analytical skills

Communication skills

Knowledge of Microsoft Office 365

Education

Associate degree in computer science or related field

ITIL Certification

Tools

Microsoft Intune

Microsoft Endpoint Manager

Job description

Hospice Buffalo in Bellevue, NY, is seeking an IT Support Specialist to assist employees with technical issues and provide end-user support. This position supports hardware, software, telecommunications, and audio-visual equipment, while ensuring smooth IT operations.

Preferred qualifications include an Associate degree in computer science, 1 to 2 years of relevant experience, and proficiency with Microsoft Intune. The role offers a robust rewards package and requires a commitment to on-site support.