Healthcare IT Help Desk Administrator

Horizon Health Services; Getzville (NY); On-site; USD 27,000 - 29,000; Full time

Benefits offered by this job

401(k) and profit-sharing

Tuition discount with Capella

Paid time off and holidays

Student loan assistance

Job summary

Horizon Health Services is seeking a Help Desk Administrator in Getzville, NY to join a team-focused environment. You’ll be the first contact for IT issues, support EHR systems, and manage Microsoft applications and Cerner platforms during business hours and on-call rotations.

You will administer user accounts, oversee hardware and VOIP systems, and collaborate with leadership and external partners. Training, documentation, and ongoing healthcare IT learning are emphasized.

Qualifications

• Bachelor’s degree in CIS, MIS, IT or related field required.
• One year of relevant work experience or certification required.
• Ability to work independently, multi-task, and collaborate within a team.
• Valid driver’s license and access to a vehicle; travel to Horizon locations.
• Flexibility to travel to different Horizon sites.

Responsibilities

• Serve as the initial contact for IT issues via the Help Desk portal (PCs, EHR, peripherals).
• Resolve issues with Microsoft apps, OS, and Cerner clinical platforms during business hours and on-call rotations.
• Diagnose and resolve IT infrastructure and EHR-related issues with team leads.
• Maintain user accounts in Active Directory and other portals; manage access lifecycle.
• Oversee hardware support (desktops, servers, printers, etc.) and VOIP systems; document IT processes.

Skills

Independent work

Team collaboration

Travel flexibility

Driver’s license

Education

BSc CIS/MIS/IT or related

Tools

Active Directory

Microsoft cloud tools

Job description

Horizon Health Services is seeking a Help Desk Administrator in Getzville, NY to join a team-focused environment. You’ll be the first contact for IT issues, support EHR systems, and manage Microsoft applications and Cerner platforms during business hours and on-call rotations.

You will administer user accounts, oversee hardware and VOIP systems, and collaborate with leadership and external partners. Training, documentation, and ongoing healthcare IT learning are emphasized.