Technology Support Specialist

Hospice Buffalo; New York (NY); On-site; USD 37,000 - 45,000; Full time

Benefits offered by this job

401k with company match

Health insurance + vision

HSA contributions

Dental insurance

Flexible Spending Account

PTO & NYS Sick Leave

Tuition assistance

Job summary

Hospice Buffalo seeks an IT Help Desk Specialist to serve as the first point of contact for CHPC employees needing technical assistance. You will provide Level I/II end-user support across hardware, software, telecommunications, and AV systems, and assist with new systems deployment.

The role requires troubleshooting devices, software, and network issues, with emphasis on helping users efficiently and calmly. On-site schedule is Monday–Friday, 8am–4pm.

Qualifications

• Associate degree in computer science (or related field) preferred.
• ITIL certification preferred.
• 1–2 years in end-user support in a LAN/WAN environment preferred.

Responsibilities

• Provides end-user support of hardware, software, telecom and campus audio-visual equipment; demonstrates knowledge of software used across the organization.
• Images, configures, tests and deploys corporate devices including laptops, desktops, tablets and smartphones; strong MS Intune experience preferred.

Skills

End-user support

Troubleshooting

Communication skills

Education

Associate degree in computer science (or related field)

ITIL certification

Tools

Microsoft Intune

Office 365

Job description

What's in it for you? Hospice offers a Robust Total Rewards Package

• Employer 401k contribution regardless of employee participation, and match on employee contributions there after
• Health Insurance with vision component copayment plan, or high deductible plan (FT status)
• HSA with high deductible health plan twice annual Employer contribution (FT status)
• Dental Insurance (FT status)
• Flexible Spending Account (FT status)
• Paid Time Off PTO & NYS Sick Leave
• Tuition Assistance Program
• And Much More!
• Monday-Friday, 8am-4pm on site with on call rotation

$27 to $33/hour depending on experience

Summary:

This position serves as the first point of contact for all CHPC employees seeking technical assistance, providing Level I and II end-user support of Information Technology throughout the CHPC network, as well as new systems deployment. Responsibilities include providing end-user support through the IT help desk for all hardware, software, telecommunications, and audio-visual training and support.

Essential Duties and Responsibilities:

• Provides end-user support of all hardware, software, telecommunications technologies, and campus audio-visual equipment training and support; demonstrates knowledge of software used throughout the organization.
• Troubleshoots, resolves, and maintains personal computers and other hardware devices including servers, campus audio-visual equipment, pagers, phones, etc.
• Images, configures, tests and deploys corporate-owned devices including but not limited to laptops, desktops, tablets and smartphones; experience with Microsoft Intune for device enrollment, configuration profiles, compliance policies, and application deployment strongly preferred.
• Conducts appropriate one-on-one formal and informal training sessions for computer users; creates learning materials to support training.
• Assists in the implementation of hardware and software applications.
• Demonstrates strong analytical and problem-solving skills.
• Provides timely, appropriate, and knowledgeable responses to end-user issues; creates a stress-free atmosphere for users to ask questions and share concerns.
• Promptly, effectively, and accurately replies to IT help desk tickets.
• Exhibits strong communication skills both within the IT Department and with other departments and at all levels.
• Demonstrates the ability to apply technology in a clinical environment.

Non-Essential Duties and Responsibilities:

• Performs other duties as required.

Qualifications:

Education/Certification

• Associate degree in computer science (or related field) preferred.
• ITIL certification Preferred

Experience

• 1 to 2 years of experience in an end-user support position within a LAN/WAN environment preferred.
• 1 to 2 years of experience with various microcomputer repair techniques.
• Working knowledge of Microsoft Office 365 preferred; experience with Microsoft Intune and/or M