IT Help Desk Specialist - Apple-Level Support (Contract)

Apex Systems; Malvern (Chester County); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401K with company match

HSA

EAP with counseling

Corporate discounts

On-demand training program

Certification discounts

Job summary

Apex Systems has a few upcoming openings for IT Support / Help Desk Specialists in Malvern, PA on a 12-month contract basis. This role pays $23.00–$27.00 per hour on a W-2 and requires eligibility to work without sponsorship.

3+ months of relevant education/experience is expected. You will support one of our large financial services clients and contribute to incident management, provisioning, and documentation.

Responsibilities

• We want Apple Store-level customer experience.
• Willing to Train Up Candidates
• Troubleshoot hardware, software, mobile devices, endpoint devices, and enterprise applications.
• Respond to incidents, problems, and escalations from support teams.
• Manage tickets through incident/problem management platforms.
• Support provisioning activities including laptops, mobile devices, and access requests.
• Create, update, and maintain technical documentation and knowledge articles.
• Assist with ServiceNow knowledge management.
• Build reports and identify operational trends.
• Support incident response, outage events, and infrastructure-related activities.
• Provide in-person, chat, and phone-based end-user support.
• Participate in special projects and continuous improvement initiatives.

Job description

Apex Systems has a few upcoming openings for IT Support / Help Desk Specialists in Malvern, PA on a 12-month contract basis. This role pays $23.00–$27.00 per hour on a W-2 and requires eligibility to work without sponsorship.

3+ months of relevant education/experience is expected. You will support one of our large financial services clients and contribute to incident management, provisioning, and documentation.