Helpdesk Associate

Apex Systems; Malvern (Chester County); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401K with company match

HSA

EAP with counseling

Corporate discounts

On-demand training program

Certification discounts

Job summary

Apex Systems has a few upcoming openings for IT Support / Help Desk Specialists in Malvern, PA on a 12-month contract basis. This role pays $23.00–$27.00 per hour on a W-2 and requires eligibility to work without sponsorship.

3+ months of relevant education/experience is expected. You will support one of our large financial services clients and contribute to incident management, provisioning, and documentation.

Responsibilities

• We want Apple Store-level customer experience.
• Willing to Train Up Candidates
• Troubleshoot hardware, software, mobile devices, endpoint devices, and enterprise applications.
• Respond to incidents, problems, and escalations from support teams.
• Manage tickets through incident/problem management platforms.
• Support provisioning activities including laptops, mobile devices, and access requests.
• Create, update, and maintain technical documentation and knowledge articles.
• Assist with ServiceNow knowledge management.
• Build reports and identify operational trends.
• Support incident response, outage events, and infrastructure-related activities.
• Provide in-person, chat, and phone-based end-user support.
• Participate in special projects and continuous improvement initiatives.

Job description

Job Description

Apex Systems has a few upcoming openings for IT Support / Help Desk Specialists in Malvern, PA. This will be an "est. 12 Month Contract" opportunity, supporting one of our largest financial management clients!

Job #: 3057852

Job Information

• Job Title: IT Support / Help Desk Specialist
• Location: Malvern, Pennsylvania
• Contract Layout: est. "12 Month Contract"
• Contract Pay Rate: $23.00 - $27.00 / Hourly Rate on W-2
• Able/Eligible to Work on W-2 without Sponsorship
• 3+ Months of Overall/Combined Relevant Education and/or Work Experience

Responsibilities

• NOTE *** "We want Apple Store-level customer experience". "Willing to Train Up Candidates"
• Troubleshoot hardware, software, mobile devices, endpoint devices, and enterprise applications.
• Respond to incidents, problems, and escalations from support teams.
• Manage tickets through incident/problem management platforms.
• Support provisioning activities including laptops, mobile devices, and access requests.
• Create, update, and maintain technical documentation and knowledge articles.
• Assist with ServiceNow knowledge management.
• Build reports and identify operational trends.
• Support incident response, outage events, and infrastructure-related activities.
• Provide in-person, chat, and phone-based end-user support.
• Participate in special projects and continuous improvement initiatives.

Benefits

• Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection.
• We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure.
• Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.
• In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.
• Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Equal Opportunity Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.