Help Desk Technician II — Frontline IT Support (On-Call)

PENNYMAC; Cary (NC); Sur place; USD 50 000 - 75 000; Plein temps

Avantages offerts par ce poste

Medical & Dental

Paid time off

Wellness program

401k match

Tuition reimbursement

Résumé du poste

Pennymac is seeking a Help Desk Technician to provide front-line support for internal and external customers, troubleshooting hardware, software, networks, and Google Workspace. The role includes onboarding assistance, on-call rotation, and contributing to knowledge base improvements.

The ideal candidate will have 1–2 years in a help desk, strong communication, and a solid understanding of Windows/macOS environments. Office-based role with competitive benefits.

Qualifications

• Associate's or Bachelor's degree in computer science, business or related field preferred.
• 1–2 years of experience in a help desk or technical support role.
• Proficiency in troubleshooting common applications and peripherals.
• Working knowledge of networking concepts and protocols.

Responsabilités

• Provide front-line technical support to internal and external customers, troubleshooting a wide range of issues.
• Diagnose and resolve hardware, software, network, and application problems, including basic Active Directory and Google Workspace administration.
• Escalate complex issues and document steps taken for knowledge base.
• Assist with onboarding new employees, equipment setup, and software installation.

Connaissances

Troubleshooting

Networking basics

Google Workspace

Active Directory

Customer service

Formation

Associate's or Bachelor's degree in CS or related field

Outils

Active Directory

Google Workspace

Remote support tools

Windows/macOS

Description du poste

Pennymac is seeking a Help Desk Technician to provide front-line support for internal and external customers, troubleshooting hardware, software, networks, and Google Workspace. The role includes onboarding assistance, on-call rotation, and contributing to knowledge base improvements.

The ideal candidate will have 1–2 years in a help desk, strong communication, and a solid understanding of Windows/macOS environments. Office-based role with competitive benefits.