Helpdesk Associate

Apex Systems, LLC; Pennsylvania; On-site; USD 32,000 - 37,000; Full time

Job summary

Apex Systems is seeking an IT Support / Help Desk Specialist to join our team in Malvern, PA on a 12-month contract. The role focuses on delivering Apple Store-level customer experience and providing hands-on end-user support across hardware, software, and mobile devices.

You will respond to incidents, manage tickets in ServiceNow, assist with provisioning, document knowledge articles, build operational reports, and participate in continuous improvement initiatives.

Qualifications

• 3+ months of relevant education or work experience.
• W-2 eligibility without sponsorship.

Responsibilities

• Troubleshoot hardware, software, mobile devices, and enterprise apps.
• Respond to incidents and escalations from support teams.
• Manage tickets through incident/problem management platforms.
• Provide in-person, chat, and phone end-user support.

Skills

Hardware issues

Software issues

Mobile devices

Enterprise apps

Ticketing systems

ServiceNow

Documentation

Reporting

End-user support

Tools

ServiceNow

Job description

## Job Description# Helpdesk AssociateApply**Job#: 3057852****Job Description:**Apex Systems has a few upcoming openings for IT Support / Help Desk Specialists in Malvern, PA!! This will be an \"est. 12 Month Contract\" opportunity, supporting one of our largest financial management clients! ***If interested please send your resume to [e-mail].*****- Job Title:**IT Support / Help Desk Specialist**- Location:** Malvern, Pennsylvania**- Contract Layout:** est. \"12 Month Contract\"**- Contract Pay Rate:** $23.00 - $27.00 / Hourly Rate on W-2***\\*\\*\\* REQUIREMENTS \\*\\*\\***** Able/Eligible to Work on W-2 without Sponsorship* 3+ Months of Overall/Combined Relevant Education *and/or* Work Experience***Job Description*****\\*\\*\\* NOTE \\*\\*\\*** \"We want Apple Store-level customer experience\". \"Willing to Train Up Candidates\"* Troubleshoot hardware, software, mobile devices, endpoint devices, and enterprise applications.* Respond to incidents, problems, and escalations from support teams.* Manage tickets through incident/problem management platforms.* Support provisioning activities including laptops, mobile devices, and access requests.* Create, update, and maintain technical documentation and knowledge articles.* Assist with ServiceNow knowledge management.* Build reports and identify operational trends.* Support incident response, outage events, and infrastructure-related activities.* Provide in-person, chat, and phone-based end-user support.* Participate in special projects and continuous improvement initiatives.EEO EmployerApex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [e-mail] or 844-463-6178. *Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.**Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy**Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.**Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.**If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [e-mail] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.**UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.***Employee Type:** Contract**Location:** Malvern, PA, US**Job Type:****Date Posted:** October 30, 2026**Pay Range:** $25 - $29 per hour