IT Help Desk Pro — Windows, AD & After-Hours Support

Cogent co; Overland Park (KS); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

Paid time off

Short-term disability

Long-term disability

Life insurance

Holidays

Parental leave

401(k) with employer match

Stock options

Employee Assistance Program

Job summary

Cogent Communications is seeking a Helpdesk Analyst to provide first-level support for hardware, software and applications, via phone, email and ticketing system.

You will configure Active Directory, deploy Windows imaging, manage assets, and assist cybersecurity efforts while maintaining documentation and user communications. Occasional after-hours work is required.

Based in Overland Park, KS, this full-time, on-site role offers a competitive base salary and a comprehensive benefits package.

Qualifications

• Degree in an IT-related field or equivalent experience.
• 2+ years of experience as 1st Level Support / Helpdesk.
• Solid expertise in Windows 10 and Windows Server 2019/Office 2016/2019.

Responsibilities

• Provide first-level contact and problem resolution for hardware, software and applications via phone, email and ticketing system.
• Maintain communications with employees throughout the problem resolution process.
• Create, modify and manage Active Directory objects via Windows Server.
• Deploy hardware and software including imaging of Windows OS, software installation, restoration of user data, cable management, and peripheral connections.
• Desktop and laptop hardware troubleshooting.
• Perform inventory and asset tracking duties.
• Support company cybersecurity efforts on all clients.
• Maintain and update computer and systems documentation.

Skills

Interpersonal skills

Communication skills

Multitasking

English proficiency

Problem solving

Education

IT-related degree or equivalent experience

Tools

Workspace ONE

Tanium

Active Directory

Job description

Cogent Communications is seeking a Helpdesk Analyst to provide first-level support for hardware, software and applications, via phone, email and ticketing system.

You will configure Active Directory, deploy Windows imaging, manage assets, and assist cybersecurity efforts while maintaining documentation and user communications. Occasional after-hours work is required.

Based in Overland Park, KS, this full-time, on-site role offers a competitive base salary and a comprehensive benefits package.