Help Desk Technician — Windows, AD & IT Support Pro

Cogent Communications; Overland Park (KS); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Job summary

Cogent Communications is seeking an IT Helpdesk Specialist to provide first-level support for hardware, software, and applications across the organization. You will manage Active Directory, perform imaging, and assist with cybersecurity efforts while delivering excellent customer service.

Ideal candidates have 2+ years in IT helpdesk, strong English communication, and the ability to multitask in a fast-paced environment.

Qualifications

• Degree in an IT-related field or equivalent experience.
• 2+ years of working experience as 1st Level Support / User Helpdesk.
• Solid expertise in Windows 10, Windows Server 2019 and MS Office 2016/2019.
• Experience with endpoint solutions (Workspace ONE, Tanium).
• Solid knowledge of PC hardware configuration and setup.
• Basic knowledge of DNS, FTP, TCP/IP, file and print servers.
• Experience in using Active Directory, creating and managing accounts.
• Strong interpersonal and relationship-building skills for teamwork.
• Excellent telephone and face-to-face communication skills.
• Ability to multitask in a fast-paced environment.
• Good communication skills in English, both verbal and written.
• Creative and innovative in problem solving.
• Availability to work after hours and weekends.

Responsibilities

• Provide first-level contact and problem resolution for all users with hardware, software and applications problems via phone, email and ticketing system
• Maintain communications with employees throughout the problem resolution process
• Create, modify and manage Active Directory objects via Windows Server
• Deploy hardware and software including imaging of Windows operating systems, software installation, restoration of user data, assembly, cable management, and peripheral connections
• Desktop and laptop hardware troubleshooting
• Perform inventory and asset tracking duties
• Support company cybersecurity efforts on all clients
• Maintain and update computer and systems documentation

Skills

Customer service

English communication

Team collaboration

Problem solving

Multitasking

Education

Degree in IT or equivalent

Tools

Active Directory

Workspace ONE

Tanium

Windows Server 2019

Job description

Cogent Communications is seeking an IT Helpdesk Specialist to provide first-level support for hardware, software, and applications across the organization. You will manage Active Directory, perform imaging, and assist with cybersecurity efforts while delivering excellent customer service.

Ideal candidates have 2+ years in IT helpdesk, strong English communication, and the ability to multitask in a fast-paced environment.