Help Desk Pro — IT Support, Onsite & Phone

CompQsoft Inc; Colorado Springs, Northern (CO, KY); Hybrid; USD 42,000 - 60,000; Full time

Job summary

CompQsoft Digital in Colorado Springs is seeking a Help Desk Specialist to provide phone and in-person support for email, directories, and standard Windows desktop applications, as well as applications developed under this contract. You will be the first point of contact for troubleshooting hardware and software PC and printer problems.

A BA/BS with at least 3 years of experience is required, along with CompTIA SEC+ certification and an active secret clearance or higher.

Qualifications

• BA/BS degree with at least 3 years of experience.
• Certification required: CompTIA SEC+.

Responsibilities

• Provides phone and in-person support to users for e-mail, directories and standard Windows desktop applications.
• Serves as the initial point of contact for troubleshooting hardware/software PC and printer problems.

Skills

Phone support

In-person support

Troubleshooting

Windows applications

Education

BA/BS degree

Job description

CompQsoft Digital in Colorado Springs is seeking a Help Desk Specialist to provide phone and in-person support for email, directories, and standard Windows desktop applications, as well as applications developed under this contract. You will be the first point of contact for troubleshooting hardware and software PC and printer problems.

A BA/BS with at least 3 years of experience is required, along with CompTIA SEC+ certification and an active secret clearance or higher.