IT Help Desk Pro — User Support & Troubleshooting

Socket.dev; Omaha (NE); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

401(k) with match

Medical

Dental

Vision

Paid holidays

PTO

Job summary

Riverside Technologies, Inc. is seeking an on-site IT support professional to provide technical assistance for computer systems, software, and hardware. You will train users, maintain performance, and repair servers and workstations.

The role requires excellent customer service, strong communication, and teamwork. Certifications like A+, Network+, and Security+ are preferred but not required; shifting schedules may vary to meet customer needs.

Qualifications

• Regular attendance
• A+, Network+, and Security+ certifications preferred but not required
• 1-year experience in similar role preferred but not required
• Must be available for varying shifts depending on customers' needs
• Excellent customer service skills
• Strong verbal communication and problem-solving skills
• Ability to work efficiently within a team
• Must be able to pass drug screening and background check
• Bilingual a plus

Responsibilities

• Providing technical assistance and support on site for customer questions and issues related to computer systems, software, and hardware
• Training computer users on basic usage of computer systems
• Maintaining daily performance of computer systems
• Installing, modifying, cleaning up, and repairing computer hardware, software, workstations, and servers
• Running diagnostic programs and asking questions to determine nature of problem, and then resolving problems
• Resolving technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
• Responding to questions from customers seeking help either via email, in person, or over the phone
• Using systems management tools to monitor events, manage ticket system, and ensure clients' environments are running optimally
• Performing other related duties as assigned

Skills

Customer service

Verbal communication

Teamwork

Problem-solving

Bilingual

Job description

Riverside Technologies, Inc. is seeking an on-site IT support professional to provide technical assistance for computer systems, software, and hardware. You will train users, maintain performance, and repair servers and workstations.

The role requires excellent customer service, strong communication, and teamwork. Certifications like A+, Network+, and Security+ are preferred but not required; shifting schedules may vary to meet customer needs.