IT Support Services II - Help Desk Specialist

Courser; Riverside (CA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401k match

Unlimited vacation time

Paid sick time

Paid parental leave

Job summary

Courser seeks an experienced IT Support Services II-Help Desk to join our IT team in Riverside. The role handles advanced technical issues, mentors junior staff, and supports client-facing IT initiatives in a fast-paced environment.

Responsibilities include troubleshooting across Windows, macOS, Linux, and mobile devices, maintaining documentation, and participating in deployments and upgrades to improve service and security.

Qualifications

• Bachelor’s degree or equivalent experience required.
• 3-5 years IT support experience in a corporate environment.
• Strong knowledge of operating systems and enterprise applications.
• Experience with networking concepts (TCP/IP, DNS, DHCP, VPN).
• Familiarity with helpdesk ticketing systems such as ConnectWise, ServiceNow, JIRA, Zendesk.

Responsibilities

• Provide tier II support for application, hardware, and network issues escalated from junior team members, ensuring timely resolution.
• Respond to service requests from users, providing exceptional customer service and ensuring a positive user experience.
• Assist in the administration and management of IT systems, including servers, workstations, and cloud environments.
• Diagnose and resolve complex technical issues across Windows, macOS, Linux, and mobile devices.
• Maintain documentation of IT support processes and configurations for knowledge sharing.

Skills

3-5 years IT support experience

Windows/macOS/Linux

Networking concepts (TCP/IP, DNS, DHCP

Strong communication skills

Education

Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience)

Tools

ConnectWise

ServiceNow

JIRA

Zendesk

Job description

Courser seeks an experienced IT Support Services II-Help Desk to join our IT team in Riverside. The role handles advanced technical issues, mentors junior staff, and supports client-facing IT initiatives in a fast-paced environment.

Responsibilities include troubleshooting across Windows, macOS, Linux, and mobile devices, maintaining documentation, and participating in deployments and upgrades to improve service and security.