Tier 2 Service Desk Pro – Windows, 365 & Identity

Viridiengroup; Houston (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Viridien is seeking a Service Desk Support Specialist to provide Tier 2 support for end-user devices, enterprise apps, and hybrid infrastructure in Houston. You will troubleshoot Windows endpoints, support Microsoft 365 services, and manage identity-related issues.

Ideal candidates have 2–4 years in Tier 2 helpdesk, experience with Active Directory, Azure AD Connect, and strong networking basics. You will participate in after-hours rotations and help document solutions.

Qualifications

• 2–4 years in Tier 2 helpdesk or junior systems administration.
• Strong Windows endpoint troubleshooting in enterprise environments.
• Solid Microsoft 365 and hybrid identity experience.

Responsibilities

• Troubleshoot Windows desktop, laptop, and mobile device issues.
• Support Microsoft 365 services, including Outlook, Teams, OneDrive.
• Resolve identity and authentication issues across AD and Azure AD.
• Assist with on-prem and cloud hybrid infrastructure maintenance.

Skills

Windows endpoint support

Microsoft 365

Hybrid identity concepts

Active Directory management

Azure AD / Entra ID

Networking fundamentals

Ticketing systems

Communication skills

PowerShell basics

Tools

Intune

Azure AD Connect

Active Roles

Job description

Viridien is seeking a Service Desk Support Specialist to provide Tier 2 support for end-user devices, enterprise apps, and hybrid infrastructure in Houston. You will troubleshoot Windows endpoints, support Microsoft 365 services, and manage identity-related issues.

Ideal candidates have 2–4 years in Tier 2 helpdesk, experience with Active Directory, Azure AD Connect, and strong networking basics. You will participate in after-hours rotations and help document solutions.