IT Help Desk Specialist - Tier 1/2 Support (Windows & LAN)

Azul Vision, Inc.; Chino (CA); On-site; USD 65,904,000 - 74,501,000; Full time

Job summary

Azul Vision, Inc. is seeking an Information Technology Help Desk Specialist to join our Chino, CA team. The role focuses on Tier 1 and Tier 2 helpdesk support within a Windows environment, addressing hardware, software, printers, and network issues for a fast-paced eye care practice.

You will engage with staff face-to-face, by phone, and via email, troubleshooting IT problems, setting up new computers, and collaborating with departments to ensure timely resolutions and high end-user satisfaction.

Qualifications

• Associates or bachelors degree in computer science or a related field.
• 1-2 years of experience in a technical support role.
• Working knowledge and expertise with a variety of software, hardware, and applications.
• Willingness to solve complicated problems and see projects through to completion.
• Analytical skills to study problems and records and identify solutions.
• Team-oriented attitude to help other colleagues and departments with technical problems.
• Strong interpersonal communication and relationship-building skills.
• Ability to manage time and effectively prioritize numerous projects at one time.

Responsibilities

• Provide Tier 1 and Tier 2 helpdesk support in a Windows environment.
• Interface with staff and third parties to understand, diagnose, and resolve help desk tickets.
• Troubleshoot and resolve issues with computer system hardware, software, e-mail, network and peripheral equipment.
• Set up of new computers by configuring OS and software applications.
• Install peripheral equipment (printers, scanners, etc.).
• Troubleshooting network equipment: routers, switches, modems, and wireless access control devices, Ethernet cabling, etc.
• Provide support to staff via on-site assistance, telephone and/or remote access connectivity.
• Work unsupervised and independently on projects.
• Document procedures related to job duties.
• Perform timely workstation hardware and software upgrades as required.

Job description

Azul Vision, Inc. is seeking an Information Technology Help Desk Specialist to join our Chino, CA team. The role focuses on Tier 1 and Tier 2 helpdesk support within a Windows environment, addressing hardware, software, printers, and network issues for a fast-paced eye care practice.

You will engage with staff face-to-face, by phone, and via email, troubleshooting IT problems, setting up new computers, and collaborating with departments to ensure timely resolutions and high end-user satisfaction.