IT Help Desk Technician — Fast, Friendly User Support

Greenpoint Technologies

Moses Lake (WA)

On-site

USD 48,000 - 63,000

Full time

14 days+

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Benefits offered by this job

Healthcare (medical, dental & vision)

Life insurance

Paid time off

401(k) savings plan with company match

Job summary

Greenpoint Technologies in Moses Lake is looking for an IT Help Desk Analyst to provide Tier I technical support in a dynamic environment. The ideal candidate will have strong customer service skills and experience in troubleshooting can resolve hardware and software issues effectively.

This role requires an Associate degree in Information Technology or equivalent experience and 3 years in related roles. The company offers comprehensive benefits and a salary range between $48,000 and $63,000 based on qualifications.

Qualifications

3 years related experience or equivalent combination of education and experience.
Ability to communicate well in person, email, and telephone.
Ability to work effectively in a highly organized manner.

Responsibilities

Provides Tier I technical support for hardware and software issues.
Logs, prioritizes, and resolves help desk tickets across various communication channels.
Assists with employee onboarding tasks including account provisioning.