IT Help Desk Pro: Growth, Impact & Stability

The Waldinger Corporation; Des Moines (IA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Paid holidays and vacation

Health, dental, and vision insurance +

401(k) with company match and profit‑?

Health club reimbursement and wellness

Tuition reimbursement and continuing教育

Life insurance and prepaid legal

Career growth potential

Job summary

The Waldinger Corporation in Des Moines, IA is seeking a Help Desk Specialist to join our technology team. You will be the first point of contact for client and internal technical issues, helping to resolve problems, document solutions, and support desktops and mobile devices across the company.

You’ll collaborate with end-users to troubleshoot, communicate clearly, and escalate when necessary. Candidates should have 3–5 years of tech support experience and an Associate's degree in a related

Qualifications

• 3–5 years of technology support experience.
• Strong communication skills and a client-first approach to troubleshooting.
• Ability to travel occasionally.

Responsibilities

• Front-Line Support: Be the first point of contact for client and internal technical issues. Resolve what you can, and route and escalate as needed.
• Ticket Resolution: Keep end-users informed on open tickets, guide them to fast resolutions, and follow up within department timelines.
• Hardware & Software Support: Install, configure, and manage desktop and mobile software; track licenses; troubleshoot hardware and software issues remotely.
• Documentation & Reporting: Record needs, requests, issues, and solutions; report regularly on completed work and status of tasks.

Skills

Technical support

Communication

Problem solving

Education

Associate's degree in technology or related field

Job description

The Waldinger Corporation in Des Moines, IA is seeking a Help Desk Specialist to join our technology team. You will be the first point of contact for client and internal technical issues, helping to resolve problems, document solutions, and support desktops and mobile devices across the company.

You’ll collaborate with end-users to troubleshoot, communicate clearly, and escalate when necessary. Candidates should have 3–5 years of tech support experience and an Associate's degree in a related