IT Helpdesk Pro II — Service Center

Chenega MIOS SBU; Washington (District of Columbia); On-site; USD 22,000 - 36,000; Full time

Job summary

Chenega MIOS is seeking an IT Helpdesk Technician II - Service Center to provide in-person desktop support for users at FCC HQ and GB campuses in Washington, DC. You will handle Tier II troubleshooting and workstation setup, delivering responsive service to mission-critical users.

This role requires strong customer service and communication skills, the ability to manage multiple tickets, and proficiency with Microsoft Office apps.

Qualifications

• Bachelor’s degree in Information Technology or related coursework/experience.
• HS diploma with 4+ years relevant experience; education may substitute for experience.
• U.S. citizenship and ability to obtain Public Trust Clearance.

Responsibilities

• Respond to end-user tickets for hardware, software, and network issues.
• Write clear email correspondence with users to relay information or instructions.
• Track and resolve issues using ticketing systems.
• Provide VIP support and maintain documentation.
• Answering and managing incoming calls routed through the system.
• Monitor SLA compliance for assigned tickets.
• Other duties as assigned.

Skills

Desktop support

Ticketing systems

Customer service

Communication

VIP support

Education

Bachelor’s degree in IT

HS diploma + 4+ years experience

Tools

Windows OS

Office 365

Job description

Chenega MIOS is seeking an IT Helpdesk Technician II - Service Center to provide in-person desktop support for users at FCC HQ and GB campuses in Washington, DC. You will handle Tier II troubleshooting and workstation setup, delivering responsive service to mission-critical users.

This role requires strong customer service and communication skills, the ability to manage multiple tickets, and proficiency with Microsoft Office apps.