IT Help Desk Pro — Desktop & Network Support

James Perse; California (MO); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Retirement plan with company match

Employee discount

Paid time off

Job summary

James Perse in Marina del Rey, CA is seeking a Help Desk Analyst to provide frontline IT support to users on-site and by phone. You will install software, troubleshoot networks, manage PC hardware/software, and maintain key IT processes. The role requires strong customer service, two years IT or call center experience, and familiarity with Windows 10 and Mac OSX.

The home base is Marina del Rey with occasional LA-area travel. Excellent benefits and a collaborative team environment are offered.

Qualifications

• Two years IT or call center experience.
• Experience with PCs and peripherals in a networked environment.
• Windows 10 and Mac OSX support experience.
• LAN support experience (Ethernet, TCP/IP, DHCP, DNS).
• MS Office Suites 2010/2016/365.
• Experience with iPad/iPhone in corporate environments.

Responsibilities

• Provide first-tier IT support on-site and by phone with excellent customer service.
• Respond promptly to support calls and follow up.
• Record daily updates and tracking information.
• Set up and maintain PCs including OS/software installation.
• Troubleshoot network connections to resolve issues.
• Maintain and administer PC-based applications (anti-virus, etc.).
• Inventory PC/laptop hardware, software, and warranties.
• Document/update IT support processes continuously.
• Provide weekly status reports on issues.
• Maintain confidentiality of information.
• Handle moves/adds/changes of endpoints and cabling.
• Travel to other offices to pickup/deliver equipment as needed.
• Perform other IT duties as assigned.

Skills

PCs & peripherals in a networked env

Windows 10 & Mac OSX support

LAN basics: Ethernet, TCP/IP, DHCP,DNS

MS Office 2010/2016/365

iPad/iPhone support in corporate env

Remote access support

Excellent interpersonal communication

Strong organizational skills

Education

Bachelor's in Information Systems / Business Admin / certificate

CompTIA A+ or MCP (preferred)

Tools

Shopify POS

Teamwork POS

Full Circle ERP

Job description

James Perse in Marina del Rey, CA is seeking a Help Desk Analyst to provide frontline IT support to users on-site and by phone. You will install software, troubleshoot networks, manage PC hardware/software, and maintain key IT processes. The role requires strong customer service, two years IT or call center experience, and familiarity with Windows 10 and Mac OSX.

The home base is Marina del Rey with occasional LA-area travel. Excellent benefits and a collaborative team environment are offered.