IT Help Desk Intern: Systems Support & Troubleshooting

Rieth-Riley Construction Co., Inc.; Goshen (IN); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Paid internship

Job summary

Rieth-Riley Construction Co., Inc. in Goshen, IN is offering a paid internship in IT support to assist Help Desk and System Support staff. You will enter work orders, install and configure systems, and support office personnel.

The role provides exposure to a range of IT tasks, from hardware troubleshooting to procurement, under supervision of the IT Manager. Ideal for students pursuing a CS/IS degree with strong communication and organizational skills.

Qualifications

• Pursuing a bachelor’s degree in Computer Science and/or Information Systems preferred.
• Strong quantitative and analytical skills.
• Good organization skills.
• Adaptable and able to thrive in a fast paced, high-pressure environment.
• Proficiency in Microsoft Word and Excel essential.
• Problem solving skills with attention to detail.
• Self-motivated; ability to work independently.
• Good written and verbal communication skills.

Responsibilities

• Enter Help Desk work orders and answer Help Desk Support Line
• Install and modify systems and system upgrades as needed for all PCs/iPads as directed
• Troubleshoot problems with office personnel regarding system hardware and software problems
• Code all IT bills for payment
• Maintain equipment inventory
• Generate all IT Department Purchase Orders
• Order equipment as directed by System Support Supervisor
• Keep user and departmental procedures current
• Special projects as assigned by the IT Manager or System Support Supervisor
• Additional duties/responsibilities as defined by the supervisor

Skills

Quantitative skills

Analytical skills

Organizational skills

Fast-paced environment

MS Word

MS Excel

Problem solving

Self-motivated

Written and verbal communication

Education

Bachelor's degree in CS/IS (pursuing)

Job description

Rieth-Riley Construction Co., Inc. in Goshen, IN is offering a paid internship in IT support to assist Help Desk and System Support staff. You will enter work orders, install and configure systems, and support office personnel.

The role provides exposure to a range of IT tasks, from hardware troubleshooting to procurement, under supervision of the IT Manager. Ideal for students pursuing a CS/IS degree with strong communication and organizational skills.