IT Help Desk Intern — Start Your Tech Support Career

brownandrootexternal; Louisiana (MO); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

401K with company match

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D

Flexible Spending Account

Disability insurance

Paid time off

Flexible work schedule

Training & development

Job summary

Brown & Root Industrial Services provides end-user support across a variety of technical issues and troubleshoots problems to resolution. The role involves responding to calls and emails, documenting actions, and following established guidelines under supervision.

Primary supervision applies, with an emphasis on learning and teamwork while handling standard procedures and typical workload.

Qualifications

• May still be acquiring knowledge and skills in own area.
• Expanding knowledge and skills; responds to customer needs and seeks guidance on issues outside own area.

Responsibilities

• Responds to telephone calls, email and personnel requests for technical support.
• Documents, tracks and monitors the problem to ensure a timely resolution.
• Relies on instructions and pre-established guidelines to perform the functions of the job.

Job description

Brown & Root Industrial Services provides end-user support across a variety of technical issues and troubleshoots problems to resolution. The role involves responding to calls and emails, documenting actions, and following established guidelines under supervision.

Primary supervision applies, with an emphasis on learning and teamwork while handling standard procedures and typical workload.