IT Help Desk Intern

brownandrootexternal; Louisiana (MO); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

401K with company match

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D

Flexible Spending Account

Disability insurance

Paid time off

Flexible work schedule

Training & development

Job summary

Brown & Root Industrial Services provides end-user support across a variety of technical issues and troubleshoots problems to resolution. The role involves responding to calls and emails, documenting actions, and following established guidelines under supervision.

Primary supervision applies, with an emphasis on learning and teamwork while handling standard procedures and typical workload.

Qualifications

• May still be acquiring knowledge and skills in own area.
• Expanding knowledge and skills; responds to customer needs and seeks guidance on issues outside own area.

Responsibilities

• Responds to telephone calls, email and personnel requests for technical support.
• Documents, tracks and monitors the problem to ensure a timely resolution.
• Relies on instructions and pre-established guidelines to perform the functions of the job.

Job description

Summary

Provides support to end users on a variety of issues.

Identifies, researches, and resolves technical problems.

Responsibilities

Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. Relies on instructions and pre-established guidelines to perform the functions of the job.

Works under immediate supervision. Primary job functions do not require exercising independent judgment. Typically reports to a supervisor.

Qualifications/Competencies/Experience

May still be acquiring knowledge and skills in own area and higher level skills

Works with direct supervision/ guidance; accountable for individual results and impact on team. Expanding knowledge and skills. Applies knowledge/skills to complete a variety of day-to-day activities within own area. Responds to customer needs; seeks guidance on issues outside own area. Solves problems using standard procedures. May still be learning to prioritize and organize own work to meet agreed upon deadlines. Works with others to achieve team goals.

Brown & Root Industrial Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

BENEFITS: Brown and Root offers a selection of competitive lifestyle benefits which include a 401K plan with company match, medical, dental, vision, life insurance, AD&D, flexible spending account, disability, paid time off, and flexible work schedule. We support career advancement through professional training and development.

Brown & Root Industrial Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

BENEFITS: Brown and Root offers a selection of competitive lifestyle benefits which include a 401K plan with company match, medical, dental, vision, life insurance, AD&D, flexible spending account, disability, paid time off, and flexible work schedule. We support career advancement through professional training and development.