IT Help Desk Intern — Public Service (Student)

University of Nevada-Las Vegas; Las Vegas (NV); On-site; USD 34,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Tuition discounts at NSHE

Spouse/Dependent tuition discounts

No state income tax

Job summary

UNLV Information Technology seeks Public Service Interns to provide Help Desk support to faculty, staff, and students. Under supervision you will diagnose and resolve common tech issues while handling service operations and admin tasks. The role supports academic pathways in Business, Management, Public Administration, and Information Systems.

This 6-month internship emphasizes teamwork, professional communication, and on-site and desk support experience within a university setting.

Qualifications

• Graduation from high school or the equivalent and enrollment and continued successful performance in an academic program related to the field of employment at an accredited college or university.
• General knowledge of: principles and practices of the IT Help Desk role.
• Ability to compose reports of work activities.

Responsibilities

• Assist with routine troubleshooting of hardware, software, and account-related issues for faculty, staff, and students via phone, ticketing system, and in-person support.
• Review incoming IT service requests, document issues accurately, and route or resolve tickets per guidelines.
• Orient and guide Student Help Desk workers on procedures, ticket documentation, and service tools.
• Support student field workers by demonstrating procedures for resolving common on-site technical issues.
• Maintain Student Help Desk schedules and staffing coordination for service continuity.
• Assist with more complex or high-priority service requests under supervision and participate in desk and field activities.

Skills

Customer service

IT Help Desk

Strong communication

Organizational skills

Mentoring/lead

Higher education experience

Collaboration

Education

High school diploma or equivalent

Job description

UNLV Information Technology seeks Public Service Interns to provide Help Desk support to faculty, staff, and students. Under supervision you will diagnose and resolve common tech issues while handling service operations and admin tasks. The role supports academic pathways in Business, Management, Public Administration, and Information Systems.

This 6-month internship emphasizes teamwork, professional communication, and on-site and desk support experience within a university setting.