IT Help Desk Intern: Project-Driven Tech for Retail

Altar'd State; Knoxville (TN); On-site; USD 21,000 - 28,000; Full time

Job summary

Stand Out For Good, Inc. in Knoxville, TN seeks an IT Help Desk Intern to support day-to-day IT operations and IT-driven projects. This role connects technical teams with business units, handling tickets, troubleshooting, and contributing to process improvements to enhance system reliability and user experience.

The ideal candidate is pursuing a Bachelor's degree, has foundational IT knowledge, strong communication skills, and a collaborative mindset to help drive project success.

Qualifications

• Currently enrolled in a Bachelor's degree as a Junior/Senior student, or recent graduate.
• Strong interest in project-based IT work and process improvement initiatives.
• Exceptional organizational, time management, and coordination skills.
• Excellent interpersonal and communication skills, both verbal and written.
• Customer-oriented, calm under pressure, and proactive problem solver.
• Basic understanding of installing, configuring, and troubleshooting desktop hardware and software.
• Exposure to many different types of IT equipment and systems.
• Ability to work collaboratively across teams, contribute ideas, and own portions of projects through completion.

Responsibilities

• Assist in IT and Help Desk projects focused on process improvement, automation, and service quality.
• Participate in data analysis and reporting projects using ticketing system metrics to identify recurring issues or improvement opportunities.
• Learn and assist with troubleshooting through diagnostic techniques for retail stores, distribution centers, and home office environments.
• Support hardware and software rollout projects, including system imaging, setup, and configuration.
• Track and document project tasks, technical procedures, and resolutions in alignment with team objectives.
• Document and communicate progress on assigned project tasks during meetings and reviews.
• Provide accurate and user-focused technical support and solutions.
• Manage additional special projects and assignments as directed by IT leadership.

Skills

Bachelor's student

Project-based IT

Organizational skills

Communication skills

Customer-focused

Hardware troubleshooting

Team collaboration

Education

Bachelor's degree

Job description

Stand Out For Good, Inc. in Knoxville, TN seeks an IT Help Desk Intern to support day-to-day IT operations and IT-driven projects. This role connects technical teams with business units, handling tickets, troubleshooting, and contributing to process improvements to enhance system reliability and user experience.

The ideal candidate is pursuing a Bachelor's degree, has foundational IT knowledge, strong communication skills, and a collaborative mindset to help drive project success.