Spring 2027 IT Help Desk Intern

Altar'd State

Knoxville (TN)

On-site

USD 21,000 - 28,000

Full time

35 hours ago

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Job summary

Stand Out For Good, Inc. in Knoxville, TN seeks an IT Help Desk Intern to support day-to-day IT operations and IT-driven projects. This role connects technical teams with business units, handling tickets, troubleshooting, and contributing to process improvements to enhance system reliability and user experience.

The ideal candidate is pursuing a Bachelor's degree, has foundational IT knowledge, strong communication skills, and a collaborative mindset to help drive project success.

Qualifications

Currently enrolled in a Bachelor's degree as a Junior/Senior student, or recent graduate.
Strong interest in project-based IT work and process improvement initiatives.
Exceptional organizational, time management, and coordination skills.
Excellent interpersonal and communication skills, both verbal and written.
Customer-oriented, calm under pressure, and proactive problem solver.
Basic understanding of installing, configuring, and troubleshooting desktop hardware and software.
Exposure to many different types of IT equipment and systems.
Ability to work collaboratively across teams, contribute ideas, and own portions of projects through completion.

Responsibilities

Assist in IT and Help Desk projects focused on process improvement, automation, and service quality.
Participate in data analysis and reporting projects using ticketing system metrics to identify recurring issues or improvement opportunities.
Learn and assist with troubleshooting through diagnostic techniques for retail stores, distribution centers, and home office environments.
Support hardware and software rollout projects, including system imaging, setup, and configuration.
Track and document project tasks, technical procedures, and resolutions in alignment with team objectives.
Document and communicate progress on assigned project tasks during meetings and reviews.
Provide accurate and user-focused technical support and solutions.
Manage additional special projects and assignments as directed by IT leadership.

Skills

Bachelor's student

Project-based IT

Organizational skills

Communication skills

Customer-focused

Hardware troubleshooting

Team collaboration

Education

Bachelor's degree

Job description

Stand Out For Good, Inc. is a rapidly growing women’s fashion company with 5 unique brands, in 130+ locations, across 38 states. Our stores feel like a sanctuary - a place of beauty from the inside out. From welcoming experiences and warm associates to thoughtfully curated products, our brands are built upon the founding principles of giving back and making a difference in the World.

Our Mission

“Stand Out. For Good”. At Altar’d State, those four words are more than just our motto, they are why we exist. From Mission Mondays, where 10% of our net proceeds go directly to local charitable organizations, to our long-standing partnership with Coprodeli USA, in which we are in the process of building 22 schools for impoverished communities in Peru, we are committed to giving back in meaningful ways to those in need.

Position Overview

The IT Help Desk Intern will play a key role in supporting both day-to-day operations and IT-driven projects across the organization. This position acts as a crucial link between technical teams and business units, helping to identify, track, and resolve issues that impact ongoing projects and IT service delivery. In addition to supporting tickets and troubleshooting, the Help Desk Intern will participate in cross-functional technology projects aimed at improving system reliability, process efficiency, and end-user experiences. The ideal candidate brings a foundational understanding of computer systems, a collaborative mindset, and an eagerness to contribute to project success through hands-on technical and analytical work.

Key Responsibilities

Assist in IT and Help Desk projects focused on process improvement, automation, and service quality.
Participate in data analysis and reporting projects using ticketing system metrics to identify recurring issues or improvement opportunities.
Learn and assist with troubleshooting through diagnostic techniques for retail stores, distribution centers, and home office environments.
Support hardware and software rollout projects, including system imaging, setup, and configuration.
Track and document project tasks, technical procedures, and resolutions in alignment with team objectives.
Document and communicate progress on assigned project tasks during meetings and reviews.
Provide accurate and user-focused technical support and solutions.
Manage additional special projects and assignments as directed by IT leadership.

Qualifications

Currently enrolled in a Bachelor's degree as a Junior/Senior student, or recent graduate.
Strong interest in project-based IT work and process improvement initiatives.
Exceptional organizational, time management, and coordination skills.
Excellent interpersonal and communication skills, both verbal and written.
Customer-oriented, calm under pressure, and proactive problem solver.
Basic understanding of installing, configuring, and troubleshooting desktop hardware and
software.
Exposure to many different types of IT equipment and systems.
Ability to work collaboratively across teams, contribute ideas, and own portions of projects through completion.

Professional Development

This internship provides hands-on experience with real-world technology projects that enhance IT operations and digital workplace performance. Interns will gain a deeper understanding of project lifecycle management, technical support workflows, and collaborative IT environments, preparing them for future technical or project management roles. #LI-DNI

Stand Out For Good, Inc. is an equal opportunity employer and values diversity. All employment decisions are decided on the basis of qualification, merit and business need. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.

We are proud to share that our associates have made us one of Fortune's Best Companies to Work For! Recently, our team has received the following recognition: