IT Help Desk Intern - Learn, Solve & Grow Tech

Halff; Richardson (TX); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

PTO and paid holidays

401(k) plans with company match

Employee Stock Ownership Plan (ESOP)

Job summary

Halff in Richardson, TX is seeking an IT Group Intern to support helpdesk and IT operations. You will track, route and document issues, update data, and assist in creating knowledgebase articles. This role emphasizes customer service, issue resolution, and collaboration with team members.

Internship is paid hourly, typically 8a-5p, full-time (40 hours/week). Pursuing a Bachelor's or Master's in IT or related field is required; strong communication is essential.

Qualifications

• Pursuing a Bachelor's or Master's Degree in IT or closely related field.
• Excellent communication skills.

Responsibilities

• Track, route and redirect problems to correct resources
• Update customer data and produce activity reports
• Walk customers through problem solving process and document resolutions
• Follow up with customers and ensure resolutions
• Preserve and grow knowledge of help desk procedures and services
• Contribute to knowledge base articles and ITIL library

Skills

Great communication skills

Education

Pursuing a Bachelor's or Master's Degree in IT or closely related field

Job description

Halff in Richardson, TX is seeking an IT Group Intern to support helpdesk and IT operations. You will track, route and document issues, update data, and assist in creating knowledgebase articles. This role emphasizes customer service, issue resolution, and collaboration with team members.

Internship is paid hourly, typically 8a-5p, full-time (40 hours/week). Pursuing a Bachelor's or Master's in IT or related field is required; strong communication is essential.