IT Infrastructure Intern: Helpdesk, Security & Networking

Group O, Inc.; Northern (KY); Hybrid; USD 26,000 - 29,000; Part time

Job summary

Group O, Inc. is seeking an IT Intern to grow within our developing Information Technology group in Milan, IL. You will assist in helpdesk support, information security, and networking while gaining hands-on experience.

The position is part-time for three months with a flexible schedule, ideal for a college senior or graduate student pursuing IT disciplines and exploring full-time opportunities after graduation.

Qualifications

• Currently enrolled in a degree program in Computer Science, Information Technology, or related field.
• Basic understanding of computer hardware, operating systems, and software applications.
• Strong interest in information security principles, practices, and technologies.
• Familiarity with networking concepts such as TCP/IP, DNS, DHCP, VLANs, and routing.
• Excellent communication skills, both verbal and written, with the ability to interact professionally with end-users and team members.
• Ability to work independently and collaboratively in a team-oriented environment.
• This internship position is part-time and is expected to last three months. The schedule can be flexible based on the intern's availability and academic requirements.

Responsibilities

• Provide first-line technical support to end-users, responding to inquiries and troubleshooting issues related to hardware, software, and network connectivity.
• Assist in the setup, configuration, and maintenance of desktops, laptops, printers, and other peripherals.
• Document and track support tickets using the IT ticketing system, ensuring timely resolution and excellent customer service.
• Assist in the implementation and maintenance of information security policies, procedures, and controls.
• Monitor security alerts and logs to identify potential security incidents or vulnerabilities.
• Participate in security awareness training initiatives for employees, promoting best practices for data protection and cybersecurity.
• Assist in the setup, configuration, and maintenance of network infrastructure components such as routers, switches, firewalls, and wireless access points.
• Troubleshoot network connectivity issues, perform basic network diagnostics, and assist in the resolution of network-related problems.
• Participate in network monitoring and performance optimization activities to ensure the reliability and efficiency of the network.
• Collaborate with IT team members on various projects and initiatives, contributing to the successful delivery of IT services and solutions.
• Participate in meetings, training sessions, and professional development opportunities to enhance technical skills and knowledge.
• Adhere to IT policies, procedures, and standards, maintaining confidentiality and professionalism in all interactions.
• Perform other duties and responsibilities as assigned by the IT Service Manager.

Skills

Basic IT knowledge

Security interest

Networking concepts

Communication skills

Teamwork

Problem-solving

Education

Currently enrolled in a degree in Computer Science or Information Technology

Tools

IT ticketing system

Desktops & peripherals setup

Job description

Group O, Inc. is seeking an IT Intern to grow within our developing Information Technology group in Milan, IL. You will assist in helpdesk support, information security, and networking while gaining hands-on experience.

The position is part-time for three months with a flexible schedule, ideal for a college senior or graduate student pursuing IT disciplines and exploring full-time opportunities after graduation.