IT Help Desk II: Cloud-First IT Support & Networking

CubX Inc.; Lakewood Township (NJ); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid time off and company holidays

Health, dental, and vision insurance

401(k) retirement plan with company 0.

On-site gym

Professional development

Team events

Job summary

CubX Inc. is a fast-growing MSP delivering modern, secure IT solutions and proactive support.

The Help Desk Technician II will support client IT environments, troubleshoot complex issues, and ensure seamless operations across Windows, macOS, and mobile devices. You will manage Microsoft 365, configure networking across multiple hardware brands, and assist with Azure administration and Intune/Autopilot management.

Qualifications

• 2+ years of IT help desk experience in a professional environment.
• Level 2 desktop support for Windows and macOS endpoints.
• Advanced Microsoft 365 administration (Exchange Online, SharePoint, Teams, Security & Compliance, OneDrive).
• Hands-on networking experience (DNS, DHCP, VLANs, VPN/remote access, firewall rules).
• Experience administering Azure AD, Active Directory, and GPOs, plus basic Azure administration.
• Experience with IT projects (on-site hardware installations, network setups, cloud deployments).
• Authorized to work in the United States; able to travel ~15% of the time.
• Available for after-hours/on-call support on a rotating schedule.

Responsibilities

• Provide Level 2 help desk support for Windows, macOS, and mobile devices (iOS/Android).
• Administer Microsoft 365 environments, including Exchange Online, SharePoint, Teams, Security & Compliance, and OneDrive.
• Configure and troubleshoot networking components (DNS, DHCP, VLANs, VPNs, firewall rules) across SonicWall, Meraki, and UniFi.
• Manage endpoints using Intune and Windows Autopilot; assist with Azure administration (Azure AD, VMs, networking).
• Configure email security records (SPF, DKIM, DMARC) and perform hardware/software troubleshooting, patching, and driver updates.
• Utilize ITSM/ticketing tools to manage support tickets and documentation.
• Assist with IT projects, including on-site hardware installations, network setups, software migrations, and cloud deployments.
• Participate in after-hours/on-call support and provide client training on IT best practices and security.

Skills

IT help desk experience

Level 2 desktop support

Microsoft 365 administration

Azure administration

Networking knowledge

Strong communication

Willing to travel

After-hours support

Education

Bachelor’s degree in Computer Science or IT-related field

Tools

Intune

Windows Autopilot

Azure AD

GPOs

ITSM tools

Job description

CubX Inc. is a fast-growing MSP delivering modern, secure IT solutions and proactive support.

The Help Desk Technician II will support client IT environments, troubleshoot complex issues, and ensure seamless operations across Windows, macOS, and mobile devices. You will manage Microsoft 365, configure networking across multiple hardware brands, and assist with Azure administration and Intune/Autopilot management.