Tier II Help Desk Technician: Windows, Mac & Hardware

Cardone Training Technologies, Inc.; Town of Florida (NY); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, vision for employees+

Paid Time Off

401k with company match

Dental and vision coverage for depend

Pet insurance

Wellness initiatives

Professional development resources

Uncapped commission potential

Job summary

Cardone Training Technologies, Inc. is seeking a Hands-On Helpdesk Technician II to support desktops, printers, and user accounts across Windows and MacOS environments.

You will manage provisioning in Google Workspace, Microsoft 365, Zoom, and related SaaS platforms while maintaining hardware inventories. You will collaborate with Helpdesk III and System Admins, assist in onboarding, and participate in IT refresh initiatives.

Qualifications

• 3+ years of technical support experience in a Helpdesk or Desktop Support role.
• Solid working knowledge of Windows 10/11, macOS, and ChromeOS environments.
• Experience with printers, MFDs, and network printing troubleshooting (USB and IP).
• Familiarity with Google Workspace Admin Console (user creation, groups, drive permissions).
• Basic experience with Microsoft 365 (Outlook, OneDrive, Teams), Zoom, and web-based collaboration tools.
• Hands-on experience with hardware repair (RAM upgrades, SSD swaps, peripheral testing).
• Exposure to mobile device support, especially iPhones and iPads using an MDM like JAMF is a plus.
• Clear communicator with ability to explain technical details to non-technical users.
• Capable of lifting to 30 lbs., running cables, and setting up basic tech hardware.

Responsibilities

• Provide Tier II desktop support for Windows and MacOS workstations.
• Troubleshoot and repair hardware issues on desktops, laptops, monitors, keyboards, and other endpoint devices.
• Set up and configure printers (HP, Canon, Zebra) including network printing and toner maintenance.
• Perform onboarding/offboarding tasks including provisioning/deprovisioning user accounts in Google Workspace, Microsoft 365, Zoom, Aloware, and related SaaS platforms.
• Document support actions and resolutions in a structured ticketing system (e.g., Zendesk).
• Maintain and update hardware asset inventories and participate in IT refresh rollouts.
• Coordinate with Helpdesk III and System Admins for escalations.
• Assist in the preparation of workstations, desk setups, and office tech for new hires.
• Support local conference room AV setups and basic event tech preparation.
• Provide technical support during scheduled after-hours events as needed.
• Create basic end-user SOPs and walkthroughs for common technical issues.

Skills

Technical support

Clear communicator

Desktop troubleshooting

Hardware repair

On-site support

Tools

Windows 10/11

macOS

ChromeOS

Google Workspace Admin Console

Microsoft 365

Zoom

JAMF

MDM

Zendesk

Printer setup

Job description

Cardone Training Technologies, Inc. is seeking a Hands-On Helpdesk Technician II to support desktops, printers, and user accounts across Windows and MacOS environments.

You will manage provisioning in Google Workspace, Microsoft 365, Zoom, and related SaaS platforms while maintaining hardware inventories. You will collaborate with Helpdesk III and System Admins, assist in onboarding, and participate in IT refresh initiatives.