IT Help Desk Tier 1: Grow with a Collaborative MSP Team

CubX Inc.; Lakewood Township (NJ); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health, dental, vision insurance

401(k) retirement plan with company 4%

Paid time off and holidays

On-site gym

Ongoing training and development

Modern, collaborative office

Job summary

CubX Inc. is a fast-growing MSP delivering modern, secure IT services and support to business clients nationwide. As an IT Support Engineer (Tier 1), you will play a critical role in ensuring seamless technology operations for our clients, contributing to both day-to-day support and strategic IT projects.

Join a collaborative team that values innovation and proactive problem-solving. The role includes daily helpdesk support across Windows, macOS, and mobile platforms; Tier 1 Microsoft 365 tasks;

Qualifications

• 1+ year of practical IT support experience (mandatory).
• Hands-on Microsoft 365 experience required.
• Desktop support and basic networking knowledge required.

Responsibilities

• Deliver daily helpdesk support for users across Windows, macOS, and mobile platforms.
• Manage and prioritize your ticket queue effectively.
• Execute Tier 1 Microsoft 365 tasks such as user management, device enrollment, and group modifications.
• Troubleshoot desktop, hardware, and basic networking problems.
• Maintain precise and up-to-date ticket documentation.
• Assist with user onboarding, device setup, and minor projects.
• Communicate clearly and professionally with clients.
• Participate in occasional after-hours or on-call support.
• Proactively identify and address potential issues before they elevate.

Skills

IT Support

Customer Service

Communication

Tools

Microsoft 365

Intune

Job description

CubX Inc. is a fast-growing MSP delivering modern, secure IT services and support to business clients nationwide. As an IT Support Engineer (Tier 1), you will play a critical role in ensuring seamless technology operations for our clients, contributing to both day-to-day support and strategic IT projects.

Join a collaborative team that values innovation and proactive problem-solving. The role includes daily helpdesk support across Windows, macOS, and mobile platforms; Tier 1 Microsoft 365 tasks;