IT Support & Troubleshooting Specialist

United Fidelity Bank; Evansville (IN); On-site; USD 42,000 - 63,000; Full time

Job summary

United Fidelity Bank is seeking a Technical Support Analyst to deliver end-user IT support across all locations. The role requires diagnosing hardware and software issues, testing problem areas, and guiding users by phone or email to resolve incidents quickly.

Responsibilities include ticket logging, prioritization, and escalation when needed. The candidate should have strong communication skills, problem-solving abilities, and the capacity to work independently or in a team.

Qualifications

• Minimum of two years’ relevant experience.
• Bachelor’s degree in a technical field preferred.
• Banking industry experience preferred.

Responsibilities

• Support end-users across all UFB locations via phone or email.
• Install, configure, and repair computer hardware and software.
• Provide desktop support for hardware, software, printing, and applications.
• Log issues in the help desk system and escalate as needed.
• Perform root cause analysis to resolve recurring problems.

Skills

Root cause analysis

Internet browsers

Communication

Problem solving

Multitasking

Procedures following

Teamwork

Independent work

Education

Bachelor's degree in technical field

Banking industry experience preferred

Tools

Help desk software

Windows 11

Job description

United Fidelity Bank is seeking a Technical Support Analyst to deliver end-user IT support across all locations. The role requires diagnosing hardware and software issues, testing problem areas, and guiding users by phone or email to resolve incidents quickly.

Responsibilities include ticket logging, prioritization, and escalation when needed. The candidate should have strong communication skills, problem-solving abilities, and the capacity to work independently or in a team.