IT Help Desk & Field Technician

Tohono O'odham Nation; Sells (AZ); On-site; USD 45,000 - 65,000; Full time

Job summary

Tohono O'odham Nation in Sells, AZ is seeking an IT Help Desk Technician to resolve software and hardware problems, install and modify systems, and train users. Under supervision, you will support staff across TONHC facilities, including potential relocation to Sells Hospital and health centers as needed.

You will log incidents, run diagnostics, install operating systems, load software, and maintain network and email services.

Qualifications

• Associate's degree and 3 years of relevant work experience in IT support.
• CompTIA A+ Certification required.
• Ability to travel to TONHC facilities as needed.

Responsibilities

• Answer calls and guide users through diagnostics.
• Determine if issues are hardware or software related.
• Log incidents and maintain records.
• Install hardware and software; load operating systems.
• Provide user training on equipment and software.
• Maintain network, email, and intranet services.

Skills

System troubleshooting

Customer service

Communication skills

Independent judgment

Education

Associate's Degree in Computer Science or Information Systems

Tools

Operating Systems

Word processing

Spreadsheet software

Job description

Tohono O'odham Nation in Sells, AZ is seeking an IT Help Desk Technician to resolve software and hardware problems, install and modify systems, and train users. Under supervision, you will support staff across TONHC facilities, including potential relocation to Sells Hospital and health centers as needed.

You will log incidents, run diagnostics, install operating systems, load software, and maintain network and email services.