Client Support Technician #7500164

State-of-Missour; Nevada (MO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

defined pension plan

generous amounts of leave and holiday

Job summary

State of Missouri seeks a Client Support Technician to deliver professional technical support for the Department of Mental Health and related agencies. The role focuses on desktop support, software/hardware troubleshooting, and effective customer communication from the Nevada, MO office.

You will handle hardware/software issues, deploy hardware, manage inventory, and assist with help desk tickets in a fast-paced environment. Travel to additional state offices may be required.

Qualifications

• Associates degree required; 0–3 years IT support experience preferred.
• Experience with Microsoft Operating Systems and Applications.
• Knowledge of Active Directory, VPN and BitLocker.

Responsibilities

• Provide hardware and software/application support.
• Hardware deployment and inventory management.
• Handle help desk tickets with prioritization and timely responses.
• Collaborate with other ITSD teams and communicate effectively with customers.

Skills

Customer service

Help desk

Desktop support

Communication

Team collaboration

Education

Associate's degree

Tools

Active Directory

VPN

BitLocker

Job description

Job Location:

• The office for this position is located at the DMH Southwest Community Services, 2041 A/B East Hunter St. Nevada, MO 64772.

Why you’ll love this position:

If you like to tackle new challenges this may be the role for you! This is a Client Support Technician position that primarily supports Department of Mental Health (DMH); however, you may provide support for any of our consolidated agencies. This position is accountable for providing technical support for issues escalated from our call center. Issues may vary from simple to more complex, but incumbents at this level handle issues of moderate complexity. The primary focus is to understand the issues to be resolved and to solve disruptions/problems within the defined scope of Client Technology Services (CTS) standards and protocols. Escalates calls/tickets to a higher level of support within given time guidelines. This position will be housed in the DMH Southwest Community Services Office in Nevada, MO and travel will be required to other State offices supported in the area.

• Authorization to work in the United States is a prerequisite of employment. The Office of Administration, Information Technology Services Division (ITSD) will not sponsor applicants for work visas.
  
• The salary indicated represents a base pay rate. If the individual selected or the position is eligible for a pay differential (e.g., shift, security, or years of service), it will be added to the total compensation in your paycheck. A pay differential does not raise your base pay.

This position is with the Office of Administration, Information Technology Services Division (OA-ITSD) within Client Technology Services (CTS).

ITSD Core Values - We Innovate and Partner with Passion, Respect, and Integrity United as #OneTeam.

This position with OA/ITSD is responsible for providing professional and technical support to clients. Essential duties include:

• Hardware support.
• Software/application support.
• Hardware deployment.
• Inventory.
• Help desk tickets (including prioritizing requests and handling urgent requests in a timely manner).
• Working with other ITSD functional teams.
• Must be able to effectively communicate with customers, peers, vendors and management by phone, email and in person.

• Ability to understand client needs and technical requirements and implement solutions.
• Ability to identify and resolve various software issues.
• Ability to respond to changing schedules and priorities.
• Ability to collaborate with co-workers and other professionals.
• Exceptional customer service skills and documentation skills.
• Knowledge/experience in the desktop support area.
• Experience with Microsoft Operating Systems and Applications, Active Directory, remote software tools, hardware support, VPN and BitLocker.
• Ability to work well independently and as part of the team.
• Adequate typing skills.
• Ability to lift computer and printer equipment up to 50lbs.
• Ability to safely use ladders up to 12 feet in height. This includes proper set up, stability maintenance and adherence to safety protocols.
• Ability to travel, operate a motor vehicle and maintain a valid driver's license.
• Successful background check results are required for employment in this position. This may include background checks involving a candidate’s name and/or fingerprints and other screenings as needed for the specific position.
• Typical qualifications: Associates degree and 0-3 years of information technology support experience. (Substitutions may be allowed.)

Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant.

The classification for this position is Client Support Technician; click for more information.

• defined pension plan
• generous amounts of leave and holiday time
• eligibility for health insurance coverage

Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.

If you have questions please contact: [e-mail]