Client Support Tech: IT Help Desk & Field Support

State of Missouri; Springfield (MO); On-site; USD 40,000 - 56,000; Full time

Job summary

The Office of Administration, Information Technology Services Division (OA-ITSD) supports the Department of Natural Resources and other agencies. This Client Support Technician role provides technical support to clients, handles hardware and software issues, and manages help desk tickets with a focus on customer service.

The position requires an associates degree and 0–3 years of IT support experience, with travel to regional offices as needed.

Qualifications

• Typical qualifications: Associates degree and 0-3 years of information technology support experience.

Responsibilities

• Provide professional and technical support to clients.
• Hardware support.
• Software/application support.
• Help desk tickets: prioritizing requests and handling urgent requests.

Skills

Customer service

Hardware support

Software support

Help desk

Communication

Typing

Teamwork

Education

Associates degree

Tools

Active Directory

VPN

BitLocker

Job description

The Office of Administration, Information Technology Services Division (OA-ITSD) supports the Department of Natural Resources and other agencies. This Client Support Technician role provides technical support to clients, handles hardware and software issues, and manages help desk tickets with a focus on customer service.

The position requires an associates degree and 0–3 years of IT support experience, with travel to regional offices as needed.