IT Help Desk Engineer: Remote & Onsite Support

Endsight; Napa (CA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision

401(k) with employer matching

Paid time off

9 paid holidays

Career pathing

Job summary

Endsight, a fast-growing IT MSP, is seeking an IT Help Desk Engineer to join the Response Center in Napa. You’ll be the frontline hero, delivering remote and onsite support, solving complex issues, and guiding clients to reliable technology that simply works.

Expect collaboration, continuous learning, and opportunities to grow within a team that values service excellence. The role requires strong customer service, multi-priority organization, and familiarity with MSP environments.

Qualifications

• Must have 5 years minimum IT Help Desk.
• Must have 3 years IT MSP experience.
• Strong aptitude for Customer Service.
• Ability to organize and manage multiple priorities.
• Excellent analytical, verbal, and written communication skills.
• Ability to adapt quickly to new technologies and changing business requirements.
• Able and willing to collaborate as part of a team.
• Reliable Transportation and Current Driver's license.
• Respond to emergency situations effectively, maintaining poise and focus.

Responsibilities

• Providing remote IT support across a variety of systems and platforms.
• Solving complex challenges with patience, curiosity, and a service-first mindset.
• Collaborating closely with teammates to create consistently excellent client experiences.
• Continuously learning new technologies and sharpening your craft.
• Heading onsite for hands-on installations, configurations, and troubleshooting as needed.

Skills

Customer Service

Prioritization

Communication

Analytical skills

Team collaboration

Adaptability

Emergency response

Education

Bachelor's degree or equivalent experience

Job description

Endsight, a fast-growing IT MSP, is seeking an IT Help Desk Engineer to join the Response Center in Napa. You’ll be the frontline hero, delivering remote and onsite support, solving complex issues, and guiding clients to reliable technology that simply works.

Expect collaboration, continuous learning, and opportunities to grow within a team that values service excellence. The role requires strong customer service, multi-priority organization, and familiarity with MSP environments.