IT Help Desk Engineer

Endsight; Napa (CA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision

401(k) with employer matching

Paid time off

9 paid holidays

Career pathing

Job summary

Endsight, a fast-growing IT MSP, is seeking an IT Help Desk Engineer to join the Response Center in Napa. You’ll be the frontline hero, delivering remote and onsite support, solving complex issues, and guiding clients to reliable technology that simply works.

Expect collaboration, continuous learning, and opportunities to grow within a team that values service excellence. The role requires strong customer service, multi-priority organization, and familiarity with MSP environments.

Qualifications

• Must have 5 years minimum IT Help Desk.
• Must have 3 years IT MSP experience.
• Strong aptitude for Customer Service.
• Ability to organize and manage multiple priorities.
• Excellent analytical, verbal, and written communication skills.
• Ability to adapt quickly to new technologies and changing business requirements.
• Able and willing to collaborate as part of a team.
• Reliable Transportation and Current Driver's license.
• Respond to emergency situations effectively, maintaining poise and focus.

Responsibilities

• Providing remote IT support across a variety of systems and platforms.
• Solving complex challenges with patience, curiosity, and a service-first mindset.
• Collaborating closely with teammates to create consistently excellent client experiences.
• Continuously learning new technologies and sharpening your craft.
• Heading onsite for hands-on installations, configurations, and troubleshooting as needed.

Skills

Customer Service

Prioritization

Communication

Analytical skills

Team collaboration

Adaptability

Emergency response

Education

Bachelor's degree or equivalent experience

Job description

IT Help Desk Engineer

Department: Response Center

Employment Type: Full Time

Location: Napa

Compensation: $33.65 - $43.25 / hour

Description

Location: This role is expected to report to the Napa Office, additionally employees may also be required to travel to local client sites as business needs arise.

You’re the kind of person who helps others succeed.

You’re sharp, resourceful, and calm under pressure—the one people count on when technology misbehaves. You love solving problems, restoring order, and creating moments where others can breathe again because you’ve got it handled.

But lately, you might be craving a team that matches your standards—where doing great work and helping others thrive go hand in hand.

That’s where Endsight comes in.

Who We Are

Endsight is a fast-growing IT Managed Service Provider built on one core belief:
When we help others thrive, we thrive too.We partner with small and mid‑sized organizations—including nonprofits—to ensure their technology performs flawlessly so they can focus on what they do best.
We’re a team that learns fast, leans in, and looks out for one another. Life here feels like being part of a great university—you’ll grow quickly, connect deeply, and do work that truly matters.

Purpose--What You'll Do

You’ll be both the frontline hero and trusted guide for our clients, helping them succeed through technology that simply works.

Your days will include:

• Providing remote IT support across a variety of systems and platforms
• Solving complex challenges with patience, curiosity, and a service‑first mindset
• Collaborating closely with teammates to create consistently excellent client experiences
• Continuously learning new technologies and sharpening your craft
• Heading onsite for hands‑on installations, configurations, and troubleshooting as needed.

Who Thrives Here

You’ll fit right in if you:

• Take pride in helping others succeed
• Love mastering your tools and improving your craft
• Communicate clearly and stay composed under pressure
• Are energized by teamwork and mutual respect
• Want to grow in a place where your success helps everyone win

Qualifications

Required:

• Must have 5 years minimum IT Help Desk
• Must have 3 years IT MSP experience
• Strong aptitude for Customer Service
• Ability to organize and manage multiple priorities
• Excellent analytical, verbal, and written communication skills
• Ability to adapt quickly to new technologies and changing business requirements
• Able and willing to collaborate as part of a team
• Reliable Transportation and Current Driver's license
• Respond to emergency situations effectively, maintaining poise and focus

Preferred:

• Certifications: CompTIA (A+, Network, Security), Microsoft Associate/Expert, VMware, Apple, Citrix
• Bachelor's degree (in a related field) or equivalent experience
• Strong Networking Skills

If you’re ready to perform at a high level, learn like crazy, and make a real impact for the people you serve—Endsight is where you belong.

Benefits...What You’ll Get

• Medical: Company pays 100% of the base plan for the employee and family
• Dental & Vision
• 401(k) with employer matching
• Accrued Paid Time Off
• 9 Paid Holidays
• Career Pathing