Senior IT Support Specialist

Insource Services; San Francisco (CA); On-site; USD 48,000 - 127,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

Short Term Disability insurance

Long Term Disability insurance

Paid time off

Company holidays

Tuition Reimbursement

401K with company matching

Job summary

Insource Services is seeking a motivated IT support specialist to join our Bay Area team. You will deliver first-level tech support to clients both remotely and on-site, handling setup, virus removal, software updates, and hardware incidents.

The role emphasizes customer service excellence and multi-client support across Windows and Mac platforms with cloud integrations and project participation as needed.

Qualifications

• Proven ability to interact with end-users to identify and resolve tech issues.
• Strong customer service mindset with technical aptitude.
• Good understanding of TCP/IP networking and Windows operating systems.

Responsibilities

• Provide first-level technical support to assigned clients, remote and on-site in Bay Area.
• Manage office/desktop and email support, perform lab machine rollouts.
• Support Mac and Windows integrated with cloud technologies (Azure, Office 365, Google).
• Lead small projects and report progress to IT Manager and IT Engineer.

Skills

Customer service

End-user support

Networking

Windows OS

Communication

Education

Bachelor's degree preferred

Job description

Salary Range: $48,000.00 To $127,000.00 Annually

DISCLAIMER: Please be advised that this job posting is authentic and all official communication from Insource Services, Inc. will come through authorized channels, such as emails from our official company domain (e.g., [insourceservices.com]) or phone calls from verified representatives. Insource Services, Inc., will never request sensitive personal information, such as banking details or Social Security numbers, via unofficial platforms or unverified communication methods.

If you receive any communication that appears suspicious or claims to represent Insource but does not originate from an official channel, please contact us immediately to verify its authenticity.

Protecting your information and ensuring a secure recruitment process are our top priorities.

Are you a problem solver that loves challenges daily? Then Insource is a fit for you. We are looking for people who "Do the right thing at the right time for the right reason."

Insource provides expertise to our clients in the areas of HR, Finance, and IT. Our clients include a diverse mix of businesses ranging from small venture-backed startups to well-established nonprofit organizations. We work closely with our client's staff, providing them access to the specialized knowledge they need to successfully operate and grow their businesses. We love solving problems and identifying opportunities for efficiency improvements for our clients. In fact, everything we do at Insource is focused on helping our clients achieve their mission and business goals.

We invest in our client relationships and passionately care about the service we deliver.

Everything we do is centered on our core beliefs and we believe:

• Understanding our clients' culture and vision make us a better partner
• HR, Finance and IT start with people
• There is always more than one way to solve a problem
• In doing the right things for the right reason
• Being easy to work with is core to who we are
• Communication needs to be direct and candid
• Happy staff leads to happy clients

What You'll Do:

• Working as part of a service delivery team, provide first-level technical support to assigned clients, both remote and on-site in Bay Area. Assist clients with initial equipment setup, virus removal, software updates, and hardware incidents all while effectively communicating issues and updates to IT Managers
• On a monthly basis, manage office/desktop and email support, perform lab machine rollouts. Participate in monthly meeting with the entire technical team to discuss new technologies, case studies, roadblocks, and outstanding service delivery
• Provide support for Mac and Windows integrated with cloud technologies from Microsoft Azure, Dropbox, Office 365, Google, and many more.
• On an ongoing basis, manage small projects (as needed), deliver and remove computer equipment, assign, update, and report on client tasks/tickets and effectively communicate technical issues and project execution with IT Manager and IT Engineer

What We're Looking For:

• Proven ability to effectively interact with end-users in identifying and resolving technical issues
• A passion for customer service and technology with exceptional end-user support
• Ability to multi-task across clients, industries, and technologies, while maintaining an appropriate level of professionalism and composure
• Proactive and resourceful resolution to issues
• Unique ability to work with both business and technical-minded employees in order to plan and execute against project timelines and deliverables
• An understanding of TCP/IP networking protocols and procedures, all relevant Windows workstation operating systems, and Windows Office products
• Prior experience in a Customer Service Role.
• Bachelor's degree preferred

Benefits Include:

• Challenging, exciting consulting work without the overnight or long-distance travel
• Health, Dental, Life, Short Term and Long Term Disability insurance
• Generous paid time off
• Company Holidays
• Tuition Reimbursement
• 401K with company matching

Find Us On:

Facebook - https://www.facebook.com/insourceservices
LinkedIn - https://www.linkedin.com/company/insource-services-inc
Twitter - https://twitter.com/InsourceSvcs

At Insource we appreciate the value and richness of different perspectives and experiences. We constantly strive to be a more diverse and inclusive workplace. We work to make you feel welcomed and engaged as a valued member of the team. We provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, veteran status, or any other characteristic protected by federal, state or local law. In addition, Insource Services will provide reasonable accommodations for qualified individuals with disabilities.