IT Help Desk: End User Support Specialist I

Tamus; Prairie View (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

Prairie View A&M University is seeking an End User Support Specialist I to handle basic end-user support tasks, fix problems with devices and connections, and guide staff on procedures and technology. The role includes follow-up until resolution and collaboration with teams to ensure smooth daily operations.

Requires a Bachelor's degree or equivalent with at least four months of related IT experience; familiarity with ITIL and strong multitasking skills are expected.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Four months of related IT experience.
• Knowledge of word processing and spreadsheet applications.
• Familiarity with ITIL framework.
• Ability to multitask and work cooperatively.

Responsibilities

• Troubleshoots end-user computing and connectivity issues.
• Interacts with staff to resolve procedural and technical matters.
• Follows through on issues until resolved or escalated.
• Researches problems and recommends solutions.
• Provides training on widely used applications and specialized software.
• Assists with evaluating new technologies for end-user needs.

Skills

Word processing

Spreadsheet apps

ITIL knowledge

Troubleshooting

Client relations

Multitasking

Education

Bachelor's degree or equivalent

4 months related experience

Job description

Prairie View A&M University is seeking an End User Support Specialist I to handle basic end-user support tasks, fix problems with devices and connections, and guide staff on procedures and technology. The role includes follow-up until resolution and collaboration with teams to ensure smooth daily operations.

Requires a Bachelor's degree or equivalent with at least four months of related IT experience; familiarity with ITIL and strong multitasking skills are expected.