IT Help Desk & End-User Support Specialist

Renasant Bank; Tupelo (MS); On-site; USD 32,000 - 46,000; Full time

Job summary

Renasant Bank is seeking a Support Center Technician to provide first‑line hardware, software, and network problem resolution for the organization. You will diagnose issues, guide users through step‑by‑step solutions, and document requests.

Responsibilities include handling Level One calls, assisting with asset tagging and device deployment, and supporting after‑hours incidents as needed. Strong communication and a customer‑oriented approach are essential.

Qualifications

• High school diploma or equivalent required; Bachelor’s degree preferred.
• Working knowledge of information system technologies and network basics.
• Proficient in Microsoft Office including Outlook, Word and Excel.
• Experience repairing computers and peripheral devices is a plus.
• Strong verbal and written communication skills.

Responsibilities

• Identify, diagnose and resolve Level One problems for users' hardware, software, and network issues.
• Provide one‑on‑one end‑user problem resolution over the phone.
• Assist with asset tagging and tracking as needed.
• Assist in delivery and configuration of end‑user PCs and peripherals.
• Diagnose and resolve printer, PC hardware, software, and remote access problems.
• Administer password resets for Active Directory and related apps.
• Participate in after‑hours support.
• Perform other related duties as assigned.

Skills

Level One support

End-user training

Active Directory

Printer troubleshooting

Hardware & software support

Communication skills

Education

High school diploma or equivalent

Bachelor's degree in Computer Science or related field

Tools

Microsoft Office Suite

Active Directory

Printers & Copiers

Job description

Renasant Bank is seeking a Support Center Technician to provide first‑line hardware, software, and network problem resolution for the organization. You will diagnose issues, guide users through step‑by‑step solutions, and document requests.

Responsibilities include handling Level One calls, assisting with asset tagging and device deployment, and supporting after‑hours incidents as needed. Strong communication and a customer‑oriented approach are essential.