End-User Tech Support Specialist

Renasant Bank; Atlanta (GA); On-site; USD 35,000 - 50,000; Full time

Job summary

Renasant Bank is seeking a Support Center Technician to provide first-line technical support for hardware, software, and network issues across the organization. You will diagnose problems, guide users through solutions, and document requests as they come in.

The role involves phone-based troubleshooting, basic asset management, and collaboration with IT teams. A high school diploma is required, with a preference for a computer science degree or related experience.

Qualifications

• High school diploma or equivalent required; Bachelor's degree in Computer Science or related field preferred (or additional years of directly related experience).
• Working knowledge of information system technologies, network, and computer security practices.
• Proficient in Microsoft Office suite including Outlook, Word and Excel.

Responsibilities

• Identify, diagnose and resolve Level One problems for users of the organizational network, including computer hardware and software, desk phones, mobile devices, copiers, printers and receipt printers.
• Provide one-on-one end-user problem resolution over the phone for approved hardware and software
• Assist the Support Center Supervisor with asset tagging and tracking as needed
• Assist the Asset Allocation Team in the delivery, setup and configuration of end-user PC desktop hardware, software and peripherals
• Diagnose and resolve end-user printer, copier, PC hardware, software, phone, mobile device, email, Internet, remote access and LAN access problems
• Administer password resets for Active Directory, Voicemail, mobile devices and approved organizational software and applications
• Participate in after-hours support
• Perform other related duties as assigned

Skills

Customer support

Troubleshooting

Communication

Phone support

Education

High school diploma

Bachelor's degree preferred

Tools

Microsoft Office

Outlook

Excel

Job description

Renasant Bank is seeking a Support Center Technician to provide first-line technical support for hardware, software, and network issues across the organization. You will diagnose problems, guide users through solutions, and document requests as they come in.

The role involves phone-based troubleshooting, basic asset management, and collaboration with IT teams. A high school diploma is required, with a preference for a computer science degree or related experience.