IT Help Desk & Operations Coordinator

Bay Ltd.; Corpus Christi (TX); Hybrid; USD 42.000 - 52.000; Vollzeit

Zusammenfassung

Bay Ltd. is seeking an IT Help Desk Administrative Specialist to provide support for the IT department. You will coordinate requests, maintain records, assist with purchasing, track IT equipment and inventory, and support onboarding and offboarding of staff.

As the first point of contact for IT inquiries, you will log and route tickets, monitor status, and communicate updates to employees and IT personnel. You will also coordinate vendor services and ensure compliance with IT procedures.

Qualifikationen

• High School Diploma or GED required; Associate degree preferred.
• At least 3 years’ experience in a directly related field.
• Knowledge of IT processes and procedures is essential.

Aufgaben

• Coordinate IT requests, maintain departmental records, and assist with purchasing.
• Log, update, document, and assign Help Desk tickets to IT personnel.
• Monitor outstanding service requests and communicate updates to staff and IT teams.
• Assist with onboarding and offboarding processes and manage IT access changes.
• Track software licenses, asset inventory, and vendor records.

Kenntnisse

Help desk knowledge

Track-It

Non-routine hours flexibility

Effective communication

Driving to sites

Ausbildung

High School Diploma/GED

Associate degree preferred

Tools

Track-It

Jobbeschreibung

Bay Ltd. is seeking an IT Help Desk Administrative Specialist to provide support for the IT department. You will coordinate requests, maintain records, assist with purchasing, track IT equipment and inventory, and support onboarding and offboarding of staff.

As the first point of contact for IT inquiries, you will log and route tickets, monitor status, and communicate updates to employees and IT personnel. You will also coordinate vendor services and ensure compliance with IT procedures.