IT Coordinator

BASIS ED; United States; On-site; USD 45,000 - 65,000; Full time

Job summary

BASIS Pflugerville is seeking an IT Coordinator to join our team and support day-to-day technology needs across the campus. The role focuses on help desk operations, desktop support, imaging, and basic systems administration with Office 365 and Active Directory responsibilities.

The candidate should have an Associate degree or equivalent experience, 1–2 years in IT Help Desk, and familiarity with SharePoint 2013, System Center 2012, and Microsoft Dynamics.

Qualifications

• Required technical or Associate's degree; experience can substitute degree.
• 1–2 years in IT Help Desk environment.
• Preferred knowledge of SharePoint 2013.
• Knowledge of System Center 2012.
• Knowledge of Microsoft Dynamics.
• Basic understanding of IP routing.

Responsibilities

• Serve as help desk tier 1 and 2 engineer for desktops, laptops, tablets, and smartphones.
• Image computers using PXE boot and configure Office 365, Outlook, and Lync 2013.
• Maintain Active Directory user and computer accounts.
• Support a wide variety of network and software applications and firewall protections.
• Maintain and create IT process documentation and inventory lists.
• Support telephony equipment including VOIP and analog services.

Skills

Help desk

Desktop support

Customer service

Systems administration

Active Directory

Office 365 Admin

Education

Associate degree

Tools

SharePoint 2013

System Center 2012

Microsoft Dynamics

IP routing

Job description

BASIS Pflugerville is seeking an IT Coordinator to join our bright passionate team Visit httpsenrollbasiscomtexaspflugerville to learn more about us

POSITION SUMMARY

The IT Coordinators primary role is to provide help desk operations and to ensure that end users are receiving the appropriate assistance for all technology needs This includes all help desk requests and resolutions The person in this position needs to have an entry level knowledge of systems administration customer service and strong desktop support experience and expertise

PRIMARY RESPONSIBILITIES

Serves as a help desk tier 1 and 2 engineer to support desktops laptops tablets and smartphones Imaging computers utilizing PXE boot Office 365 Administration Outlook and Lync 2013 configuration Maintains system processes related to file and system backups Supporting a wide variety of network and software applications firewall web filter corporate managed virus protection Maintain Active Directory user and computer accounts Maintains computer and mobile device updatespatches Maintain telephony equipment including VOIP and analog services Recommends hardware software and consumables for purchase Maintain updated and accurate inventory lists Maintain and create documentation of IT processes

KEY COMPETENCIES

Knowledge and understanding of BASIS organization Attention to detail and strong organization and communication skills Excellent customer service skills Analytical with strong problem solving skills Strong project management skills Ability to interpret a variety of instructions in written or verbal form

EDUCATION AND EXPERIENCE REQUIREMENTS

Required Technical or Associates degree; experience can be considered in place of degree 1 2 years in an IT Help Desk environment Preferred Knowledge of SharePoint 2013 Knowledge of System Center 2012 Knowledge of Microsoft Dynamics Basic understanding of IP routing

Reasonable Accommodations Statement

To perform this job successfully an individual must be able to perform each essential duty satisfactorily Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions In accordance with Title VI of the Civil Rights Act of 1964 Title IX of the Education Amendments of 1972 Section 504 of the Rehabilitation Act of 1973 the Age Discrimination Act of 1975 Title II of the Americans with Disabilities Act of 1990 the Boy Scouts of America Equal Access Act and applicable state law BASIS does not discriminate on the basis of any actual or perceived classification protected by law in any of its business activities including its educational programs and activities which comply fully with the requirements of state and federal law and Title IX Inquiries regarding BASIS nondiscrimination policies should be directed to complianceservicesbasisedcom As used in this policy the term BASIS refers to BASIS Educational Group LLC; BASIS Charter Schools Inc; BDC A Public Charter School Inc; BBR Schools Inc; BASIS Texas Charter Schools Inc and all affiliated entities