IT Help Desk Coordinator: Windows & Mac Support

RPMGlobal

Arlington (VA)

On-site

USD 60,000 - 72,500

Full time

14 days+

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Job summary

Conservation International is seeking an IT/Help Desk Coordinator based in Arlington, VA. You will be the front line of technical support, handling end-user PC/Mac issues, onboarding through offboarding, and building knowledge base capabilities to keep users productive.

The role blends technical problem solving with customer service, involving regional coordination and documentation to improve end-user experience and security. On-site in Arlington with a 35-hour week.

Qualifications

Bachelor’s degree in a technical field or equivalent education/experience.
2+ years of technical support in a professional environment (Tier 1 & 2) on Windows and macOS.
Experience with Microsoft Admin Center toolset; familiarity with an enterprise ticketing system.

Responsibilities

Serve as the first point of IT help requests via ticket, email, or chat.
Diagnose and fix hardware, software, account, and connectivity issues on Windows and Mac devices.
Support Microsoft 365 — mail flow, Teams, SharePoint, OneDrive; escalate beyond Tier 2.
Provide identity support through Microsoft Entra ID.
Provide endpoint security support and manage local office network issues.
Escalate complex issues with clear documentation and manage SLAs.