IT Help Desk Specialist: Fast, Friendly User Support

Harper-Engineering-Company; Renton (WA); On-site; USD 55,000 - 75,000; Full time

Job summary

Harper-Engineering-Company is seeking an IT Help Desk Specialist to provide first-line support for employees. You will handle tickets in JIRA, assist with hardware/software provisioning, and resolve Windows, Mac, and Linux issues while maintaining security best practices.

The role covers account management in Entra ID and AD, backups monitoring, and ongoing process improvements. A professional, service-oriented attitude is essential.

Qualifications

• Minimum education/experience for a junior IT support role.
• Strong verbal and written communication, including non-technical explanations.
• Interpersonal discretion with sensitive information.
• Excellent organization, time management, and ability to manage multiple tickets.
• Working knowledge of Entra ID, Active Directory, Microsoft Office, Windows, Mac, Linux.
• Strong troubleshooting, problem-solving, documentation, and root-cause analysis.
• Ability to work independently and on a team, follow procedures, seek help, escalate when needed.
• Ability to communicate professionally in English with employees at all levels.

Responsibilities

• Manage JIRA tickets with status, notes, resolutions, and follow-up actions.
• Install, configure, deploy, maintain IT devices and peripherals.
• Resolve hardware, software, network, VPN, email, and account issues across multiple OS.
• Support user accounts and access in Entra ID and Active Directory.
• Support IT security through access control, endpoint protection, patching, phishing awareness.
• Monitor backups, endpoint health, updates, and routine checks.

Skills

Clear communication

Verbal and written skills

Interpersonal skills

Organization and time management

Troubleshooting

Documentation

Team collaboration

English proficiency

Education

Bachelor's degree in Computer Science/IT

Tools

JIRA

Microsoft Entra ID

Active Directory

Microsoft Office

Windows

Mac

Linux

Power BI

Tableau

SQL

Python

API integrations

Job description

Harper-Engineering-Company is seeking an IT Help Desk Specialist to provide first-line support for employees. You will handle tickets in JIRA, assist with hardware/software provisioning, and resolve Windows, Mac, and Linux issues while maintaining security best practices.

The role covers account management in Entra ID and AD, backups monitoring, and ongoing process improvements. A professional, service-oriented attitude is essential.