IT Help Desk Specialist

Doc PersonalBeratung GmbH; Columbia (SC); In loco; USD 42.000 - 64.000; Tempo pieno

Vantaggi offerti da questo lavoro

Public Service Loan Forgiveness

Employee Assistance Program

Health insurance

Dental insurance

Life insurance

Paid vacation 15 days

Descrizione del lavoro

South Carolina Department of Juvenile Justice (DJJ) seeks an IT Support professional to deliver frontline hardware and software support, resolve Tier 1 issues, and contribute to automation of routine tasks. The role emphasizes efficient IT operations in a secure environment serving youth programs and staff.

Responsibilities include configuring DeskPro, developing automated solutions with Power Automate and SharePoint, testing applications, and providing end-user training while maintaining

Competenze

• High school diploma required; associate or bachelor’s in a related field may substitute for experience.
• Some knowledge of Microsoft Flow (Power Automate) and SharePoint preferred.
• Ability to communicate effectively with users, peers and management; strong written and verbal skills.

Mansioni

• Provides frontline technical hardware and software support to DJJ employees by troubleshooting and resolving moderately complex user issues.
• Supports agency‑owned computers, mobile devices, scanners, printers, standard software, and applications.
• Documents and assigns unresolved Tier 1 issues to Tier 2 support through the DeskPro ticketing system.
• Identifies, develops, and implements automation solutions that improve IT operations and agency business processes.
• Identifies tasks and processes that are repetitive or error‑prone and explores automation options.
• Gathers business needs and creates, tests, implements, and maintains automated solutions using Power Automate, SharePoint, and scripts.
• Supports the IT Business Automation Team with automating reports, data handling, and special projects.
• Monitors results to ensure improvements in efficiency, accuracy, processing times, and customer service.
• Assists with testing applications to verify reliability before deployment.
• Improves Help Desk efficiency; configures DeskPro and supports agency transition to electronic documentation.
• Assists in developing and maintaining SharePoint sites for IT and agency data.
• Makes recommendations and maintains Help Desk Quick Reference documentation for FAQs.
• Provides agency users with application training and support.
• Performs other related job duties as requested.

Conoscenze

Customer support

Communication

Problem solving

Process automation

Formazione

High school diploma

Associate or Bachelor's degree in related field (preferred)

Strumenti

DeskPro

SharePoint

Power Automate

Descrizione del lavoro

Job Responsibilities

If your goal is to build a career that makes a difference and you have a passion for making a difference in the lives of South Carolina's youth, consider joining the dedicated people of the South Carolina Department of Juvenile Justice (DJJ).

Mission

It is the mission of the South Carolina Department of Juvenile Justice (DJJ) to impact and transform young lives, strengthen families, and support safer communities through targeted prevention and rehabilitation.

Job Purpose

Provides technical assistance and solutions to end users in the utilization of microcomputer hardware, software and peripherals to ensure end user productivity in a networked (both local and wide area) environment.

Job Responsibilities

• Provides frontline technical hardware and software support to DJJ employees by troubleshooting and resolving moderately complex user issues.
• Supports agency-owned computers, mobile devices, scanners, printers, standard software, and applications.
• Documents and assigns unresolved Tier 1 issues to Tier 2 support through the Deskpro ticketing system.
• Identifies, develops, and implements automation solutions that improve IT operations and agency business processes.
• Identifies tasks and processes that are repetitive, time‑con‑suming, or prone to errors and finds ways to automate them.
• Gathers business needs and creates, tests, implements, and maintains automated solutions using tools such as Microsoft Power Automate, SharePoint, and scripts.
• Supports the IT Business Automation Team by assisting with automating reports, data handling, and special projects.
• Monitors results to ensure improvements in efficiency, accuracy, processing times, and customer service.
• Assists with testing applications to verify they work correctly and reliably before deployment.
• Provides improvements for the efficiency of the Help Desk tracking system; configures and maintains the DeskPro ticket system and assist in the agency wide transition from paper to electronic documentation.
• Assist in the development and maintenance of SharePoint sites for IT and agency related data.
• Makes recommendations and maintains Help Desk Quick Reference documentation for frequently asked questions.
• Provides agency users with application training and support.
• Performs other related job duties as requested or required.

Minimum And Additional Requirements

STATE MINIMUM REQUIREMENTS

A high school diploma and experience in office automation systems, data communications system design, installation, operation, repair, or processing of information in a data processing environment or related systems. An associate degree or a bachelor's degree in a related field may be substituted for the required work experience.

Additional Requirements

• Incumbent will need to possess basic to moderate knowledge of a wide variety of applications, operating systems, and protocols of equipment used by end users.
• Some basic knowledge of Microsoft Flow and Sharepoint is preferred.
• Basic to moderately complex problem solving and analytical skills are needed.
• Provide support, advice and solutions to end users.
• Must be able to communicate effectively, both written and verbally, with users, peers, and management.
• Excellent verbal and written communication skills needed to communicate on technical levels.
• Knowledge, skills and abilities are ultimately determined by verifiable work history, references and interview evaluation.
• Must be comfortable working in secure facility with adjudicated juveniles.

This position performs job duties relating to the custody, control, transportation, or recapture of youth within the jurisdiction of the Department of Juvenile Justice and the employee may have direct and indirect contact with youth within the jurisdiction of the Department of Juvenile Justice. Training applicable to these duties will be provided.

Benefits

• Public Service Loan Forgiveness Program
• Employee Assistance Program (EAP)
• Health, dental, and life insurance
• 15 days annual (vacation) leave per year
• 15 days of sick leave per year
• 13 paid holidays
• State retirement plans and deferred compensation programs
• Discount Programs such as TicketatWork and WeSave

Benefits For State Employees

The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.

Insurance Benefits

Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.

Retirement Benefits

State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.

Workplace Benefits

State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.

Note

The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.