IT Help Desk & Automation Specialist

Doc PersonalBeratung GmbH; Columbia (SC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Public Service Loan Forgiveness

Employee Assistance Program

Health insurance

Dental insurance

Life insurance

Paid vacation 15 days

Job summary

South Carolina Department of Juvenile Justice (DJJ) seeks an IT Support professional to deliver frontline hardware and software support, resolve Tier 1 issues, and contribute to automation of routine tasks. The role emphasizes efficient IT operations in a secure environment serving youth programs and staff.

Responsibilities include configuring DeskPro, developing automated solutions with Power Automate and SharePoint, testing applications, and providing end-user training while maintaining

Qualifications

• High school diploma required; associate or bachelor’s in a related field may substitute for experience.
• Some knowledge of Microsoft Flow (Power Automate) and SharePoint preferred.
• Ability to communicate effectively with users, peers and management; strong written and verbal skills.

Responsibilities

• Provides frontline technical hardware and software support to DJJ employees by troubleshooting and resolving moderately complex user issues.
• Supports agency‑owned computers, mobile devices, scanners, printers, standard software, and applications.
• Documents and assigns unresolved Tier 1 issues to Tier 2 support through the DeskPro ticketing system.
• Identifies, develops, and implements automation solutions that improve IT operations and agency business processes.
• Identifies tasks and processes that are repetitive or error‑prone and explores automation options.
• Gathers business needs and creates, tests, implements, and maintains automated solutions using Power Automate, SharePoint, and scripts.
• Supports the IT Business Automation Team with automating reports, data handling, and special projects.
• Monitors results to ensure improvements in efficiency, accuracy, processing times, and customer service.
• Assists with testing applications to verify reliability before deployment.
• Improves Help Desk efficiency; configures DeskPro and supports agency transition to electronic documentation.
• Assists in developing and maintaining SharePoint sites for IT and agency data.
• Makes recommendations and maintains Help Desk Quick Reference documentation for FAQs.
• Provides agency users with application training and support.
• Performs other related job duties as requested.

Skills

Customer support

Communication

Problem solving

Process automation

Education

High school diploma

Associate or Bachelor's degree in related field (preferred)

Tools

DeskPro

SharePoint

Power Automate

Job description

South Carolina Department of Juvenile Justice (DJJ) seeks an IT Support professional to deliver frontline hardware and software support, resolve Tier 1 issues, and contribute to automation of routine tasks. The role emphasizes efficient IT operations in a secure environment serving youth programs and staff.

Responsibilities include configuring DeskPro, developing automated solutions with Power Automate and SharePoint, testing applications, and providing end-user training while maintaining