IT Service Desk Coordinator - Client Success & Scheduling

Detroit IT; Birmingham (MI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive pay package

Casual, fun work environment

Growth opportunities and training

Job summary

Detroit IT is seeking a Service Desk Coordinator to be the first point of contact for client support needs. You will create and prioritize service desk tickets, monitor progress, and communicate resolutions to clients.

The role requires strong communication, multitasking, and the ability to manage client expectations in a fast-paced environment. Bachelor’s degree in IT or related field is preferred, with competitive pay and growth opportunities in a casual work setting.

Qualifications

• Bachelor's degree preferred in IT, business or related field.
• Strong communication and multitasking abilities are essential.
• Ability to understand technologies enough to make assignment decisions.

Responsibilities

• Answer calls promptly and maintain a professional demeanor.
• Prioritize and communicate service requests within SLA.
• Coordinate scheduling of on-site technician visits.
• Review ticket requirements and gather missing information.
• Escalate major system issues (Severity 1) as needed.
• Provide daily status updates to clients on ticket progress.
• Ensure accurate time recording for all service requests.

Skills

Communication

Multitasking

Technical understanding

Customer expectation management

Education

Bachelor's degree

Job description

Detroit IT is seeking a Service Desk Coordinator to be the first point of contact for client support needs. You will create and prioritize service desk tickets, monitor progress, and communicate resolutions to clients.

The role requires strong communication, multitasking, and the ability to manage client expectations in a fast-paced environment. Bachelor’s degree in IT or related field is preferred, with competitive pay and growth opportunities in a casual work setting.