IT Help Desk Associate I – Onsite Support, Bronx

URBAN HEALTH PLAN, INC.; New York (NY); On-site; USD 52,000 - 57,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision

401(k) plan

Paid time off

Flex spending accounts

Life insurance

PSLF eligibility

Job summary

Urban Health Plan is seeking a Help Desk Associate I to join the MIS/IT division in the Bronx, NY. You will handle inquiries, troubleshoot hardware, software, and network issues, and uphold strong customer service for users.

This is an onsite role working Monday–Friday, 8 am–5 pm, with occasional Saturday shifts. Minimum qualifications include a high school diploma or GED and 1–2 years in an IT/help desk environment.

Qualifications

• High School Diploma or GED required.
• 1–2 years of IT/Help Desk experience.
• Bilingual Spanish/English a plus.
• Excellent customer service and interpersonal skills.
• A+ certification preferred.
• Knowledge of Mitel, ECW, and Sophos preferred.

Responsibilities

• Handles phone and email inquiries, troubleshooting and managing hardware, software and new requests.
• Verifies consistency of configurations and desired state.
• Performs basic hardware and software installations.
• Follows up on outstanding requests and ensures timely resolution.
• Assists users in password changes.
• Documents and updates all requests in the ticketing system.
• Removes, replaces and installs hardware equipment.
• Other duties as assigned.

Skills

Customer service

Bilingual Spanish/English

Education

High School Diploma or GED

Tools

Mitel

ECW

Sophos

Job description

Urban Health Plan is seeking a Help Desk Associate I to join the MIS/IT division in the Bronx, NY. You will handle inquiries, troubleshoot hardware, software, and network issues, and uphold strong customer service for users.

This is an onsite role working Monday–Friday, 8 am–5 pm, with occasional Saturday shifts. Minimum qualifications include a high school diploma or GED and 1–2 years in an IT/help desk environment.