Help Desk Associate I

Urban Health Plan; New York (NY); On-site; USD 52,000 - 57,000; Full time

Benefits offered by this job

Health insurance (self)

Dental & Vision

401(k) retirement savings

Job summary

Urban Health Plan in the Bronx, NY is seeking a Help Desk Associate I to join our MIS/IT division. You will handle inquiries and troubleshoot hardware, software, and network issues for users onsite.

The ideal candidate has 1-2 years of IT/Help Desk experience in a Microsoft OS environment, excellent customer service, and strong interpersonal skills. Bilingual Spanish/English is a plus, and on-site weekday schedule applies.

Qualifications

• High School Diploma or GED is required.
• 1-2 years IT/Help Desk experience in Microsoft OS environment.
• Bilingual Spanish/English, a plus.
• Proven track record of success in providing an excellent customer service experience.
• Preferred Certifications: A+; Preferred Knowledge: Mitel, ECW, Sophos.

Responsibilities

• Handles phone and email inquiries, troubleshooting and managing hardware, software and new requests.
• Verifies consistency of configurations and desired state.
• Performs basic hardware and software installations.
• Follows up on outstanding requests and ensures timely resolution.
• Assists users in password changes.
• Documents and updates all requests in the ticketing system.
• Removes, replaces and installs hardware equipment.
• Other duties as assigned.

Skills

Customer service

Interpersonal skills

Bilingual Spanish/English

Microsoft OS

Troubleshooting

Password changes

Education

High School Diploma or GED

A+ certification

Tools

Mitel

ECW

Sophos

Job description

Position Summary

As a member of our MIS/IT division, the Help Desk Associate I is responsible for handling inquiries and troubleshooting hardware, software, and network issues. We are seeking a dynamic individual to join the department who has a commitment to customer services for our users. This position is stationed onsite in the Bronx, NY.

Minimum Qualifications

• High School Diploma or GED is required
• 1-2 years of experience working in an IT/Help Desk Environment in Microsoft OS environment.
• Bilingual Spanish/English, a plus
• Proven track record of success in providing an excellent customer service experience.
• Excellent interpersonal skills, a must.
• Preferred Knowledge: Mitel, ECW, Sophos
• Preferred Certifications: A+
• Customer Service Skills

Key Duties

• Handles phone and email inquires, troubleshooting and managing hardware, software and new requests
• Verifies consistency of configurations and desired state.
• Performs basic hardware and software installations.
• Follows up on outstanding request and ensures timely resolution
• Assist users in password changes
• Documents and updates all request in the ticketing system.
• Removes, replaces and installs hardware equipment.
• Other duties as assigned.

Work Environment Type, Location, and Schedule

Onsite, Monday through Friday, 8 am to 5 pm. Occasional Saturday shifts on rotating/as-needed basis.

Starting Compensation

Minimum: $51,560 annually; Maximum: $56,560 annually contingent on established years of experience in IT

Benefits

• Fully funded Health Insurance for you/73.5% funded Health Insurance for your family
• Dental, Vision, and prescription Coverage
• 401(k) Retirement Savings (including 3% annual employer contribution)
• Comprehensive time off including paid vacation, personal time, sick time, and paid holidays (including your birthday!)
• Flex Spending Accounts (Health care, Dependent Care, and Commuter Benefits)
• Entertainment Discount Programs
• Employee Assistant Programs
• Eligibility to apply for Public Service Loan Forgiveness Program (PSLF)
• Fitness Discounts and Perks through our medical plan
• $50,000 term life Insurance

About Urban Health Plan

At Urban Health Plan (UHP) our mission is to continuously improve the health of communities and the quality of life of the people we serve by providing affordable, comprehensive, quality, primary and specialty health care and by assuring the performance and advancement of innovative best practices. At UHP, our commitment to provide patient-centered, holistic, quality health care, is part of a tradition started by our founder, Dr. Richard Izquierdo, more than 50 years ago. That tradition continues today by promoting excellence in everything that we do.

UHP is an equal opportunity employer. M/F/D/V.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, gender expression, national origin/ancestry, citizenship status, disability, age, marital or family status, and military or veteran status.