IT Helpdesk Support Specialist II

Ainsworth-Game-Technology; Nevada (IA); On-site; USD 48,000 - 64,000; Full time

Job summary

Ainsworth-Game-Technology in Las Vegas, NV is seeking an IT Helpdesk Support Specialist II to assist with troubleshooting and maintaining computers, printers, scanners, and related software. This role requires strong problem-solving, communication, and teamwork, supporting the Las Vegas office and remote US users.

You will report to the Global IT Helpdesk Manager and handle asset records, policy adherence, and vendor coordination.

Qualifications

• Bachelor or Associate degree in IT preferred.
• CompTIA A+, Network+, Security+, ITIL, or MCP preferred.
• Minimum 1 year in customer service role within an IT support team.
• Minimum 1 year in hands-on troubleshooting and break/fix of PC and IT infrastructure.
• Minimum 1 year in technical documentation or knowledge sharing.

Responsibilities

• Provide support to internal users, assisting with PC, peripherals, mobile devices, and system software issues in a timely manner.
• Troubleshoot problems through resolution.
• Maintain accurate records of IT assets including specifications, serial numbers, licensing and warranties.
• Ensure IT policies are adhered to, including access to resources.
• Coordinate and supervise contractors/vendors onsite jobs.
• Aid in testing new equipment, software, and systems.
• Demonstrate knowledge of Windows OS, AD, and MS Office 365.

Skills

Windows 11

Active Directory

Desktop technologies

MS Office

English communication

Problem solving

ITIL familiarity

Education

IT degree or equivalent

IT certifications (A+/Network+/Security+/ITIL/MCP)

Tools

Microsoft Office 365

VM Environment

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

IT Helpdesk Support Specialist II

Regular Full-Time Technical Las Vegas, NV, Las Vegas, NV, US

10 days ago Requisition ID: 1378

POSITION SUMMARY

The IT Helpdesk Support Specialist II will assist with troubleshooting and maintaining computers, printers, scanners, and related software applications. This position will need excellent problem-solving, communication, interpersonal skills, along with patience, a customer-friendly attitude, and the ability to work in a team environment. This position primarily supports our Las Vegas office and remote end-users located within the United States.

Reports to: Global IT Helpdesk Manager

MAIN RESPONSIBILITIES

• Provide support to all internal users, assisting with PC, peripherals, mobile devices, and system software issues in a timely manner.
• Troubleshoot problems through resolution.
• Knowledgeable in the field of IT to solve basic to moderate IT issues without additional assistance from other team members while also providing a high level of customer service at all times.
• Install, repair and service computers and associated equipment. Maintain accurate records of IT assets including specifications, serial numbers, licensing (non-departmental), service histories, warranties, and allocation.
• Ensure IT policies are adhered to, including access to and usage of resources.
• Coordinate and supervise contractors/vendors onsite jobs.
• Aid in testing new equipment, software, and systems.
• Demonstrate sound knowledge of the following:
  • Windows OS and other windows applications, including networking experience
  • PC hardware and software knowledge (e.g., Microsoft)
  • Microsoft Office 365
  • VM Environment (an advantage)
  • Enterprise Endpoint Security (an advantage)

JOB REQUIREMENTS

Education/Experience

• Bachelor/Associates degree in IT field, preferred.
• IT related certification CompTIA A+, Network+, Security+, ITIL, or MCP, preferred.
• Minimum of 1 year in customer service role within an IT support team.
• Minimum of 1 year in hands-on troubleshooting and break/fix of PC and IT infrastructure.
• Minimum of 1 year in technical documentation or knowledge share.

Knowledge & Skills

• Working knowledge of Windows 11, Active Directory (AD), and desktop technologies.
• User-level knowledge of MS Office Applications.
• Excellent written and verbal communication skills in English.
• Excellent hands-on and problem-solving abilities.
• Self-starter, dependable, and completing tasks with accuracy and attention to detail.
• Familiarity with ITIL or IT resolution methodology.
• Must respect and follow internal IT Policy and Procedures.

PHYSICAL REQUIREMENTS

• Must be able to lift and transport equipment weighing up to 50 lbs.
• Position requires frequent walking between departments and offices.
• Sufficient physical ability and mobility to work in an office environment.
• Ability to sit for prolonged periods of time while working at a computer.
• Visual acuity to read information on a screen.

ADDITIONAL REQUIREMENTS

• The successful candidate must be able to obtain and maintain a Nevada Gaming registration and other jurisdictional gaming licenses, as required.